Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97130 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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W

wayneo123

Collaborator II

This courageous new app is the SONOS equivalent of BREXIT 😁😜🇬🇧

You just have to BELIEVE and it'll be a wonderful success.

Democracy denying federalist fan and globalist sock puppet alert.

Can’t imagine why I said brexiters have no sense of humour 🤣🤣

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

C

castalla

Local Superstar

Still no word from Sonos?

Sonos, make this right, apologize and explain, then make the old S2 available again and call this new app S3 in a few years once you’ve finished and tested it.

Amen. And as so many have said, there is a short window for them to do so or thousands of loyal customers will walk away.

Yes, but where they gonna walk to. ? Comparable alternatives/equivalents are few (& very expensive, eg bluesound)

I agree that moving to another system won’t be trivial but I’ve been inspired to look around and see that I don’t have to stick to the Sonos ecosystem. Sonos has deeply harmed my trust in them. I have been with them since the early days, migrated to S2, continue to add/upgrade speakers, show friends, help set up friends, etc. This weekend I’ve played with Roon which is very cool, investigated Bluesound, etc.

Some kind of “oops, we are so sorry, we’re working on it….” would make me feel better than the courage comments.

One huge negative with Bluesound speakers is that they have soft-touch plastic covers which can turn into a nasty sticky mess within 2 years (if you are unlucky). The node 2 is sticky free but costs 550 per unit and needs speakers.

Roon is way overpriced at 15 per month. LMS is free!

I will explore LMS. I agree that Roon is expensive but helped me connect to my ripped music in a really creative/fun way.

I think the Naim devices have a decent app (with Music & Artist info). For LMS be sure to check out the Material skin plugin which transforms the user control interface - also has MAI functions. (I proposed MAI for a Sonos enhancement, but nada 😢😕)

LMS Material with Music & Artist Information plugin:

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

A

augustwest

Enthusiast II

Being in software & product myself I appreciate the complexity of rolling out a big update but not as much as I appreciate the importance of extensive QA and listening to the users and, I’m sorry to say, this update is a major fail.

Was it rolled out just to meet a deadline?! Surely this cannot have been properly tested, the core/basic feature set completed and user interviews done to gather feedback before rolling out such a poor “upgrade”! Smells like shiny object syndrome to me, focusing on a UI update at the expense of UX and actual core functionality.

I’m not sure if this has been mentioned by other users, but further to some of the issues people mentioned here my Google Assistant is bricked on my Sonos devices. They’re trying to push their new Sonos Voice Assistant, which they’re entitled to offer, but since the update my Google Assistant stopped working. No matter what I try (setting it up again, unlinking Sonos/Google, rebooting, you name it) I have not been able to get it back whatsoever.

I’ve loved our Sonos products over the years and was considering buying a few more recently but this single update has made me think of selling them all and looking for an alternative instead. What a disaster…

I really hope they roll this back asap before their users start jumping ship and I truly feel bad for the good people at Sonos who built amazing speakers that are not involved in their software who will suffer from this.

I am a software dev as well and i agree with rfd completely. This updated up needs to be rolled back immediately, and possibly offered parallel to the original S2 app. There is too much missing functionality ( UX ) that the system is useless without multiple tries and multiple devices. Unacceptable for a system that costs $1000s to put together. If they had an open API then they can certainly do what they want, but thats closed also. Bad form Sonos. You did not learn from your S1 to S2 upgrade. Local control is king, and pushing everything through your cloud creates a bad UX experience, the system is much less responsive, and control disappears when the internet is down. Roll back now!

What happens to people who don’t have constant access to a dependable WAN (as in rural areas) or those who use the system strictly for local library access? Having a man-in-the-middle creates unnecessary overhead and lag. The only answer is they plan on charging us for that access down the road.

C

castalla

Local Superstar

Being in software & product myself I appreciate the complexity of rolling out a big update but not as much as I appreciate the importance of extensive QA and listening to the users and, I’m sorry to say, this update is a major fail.

Was it rolled out just to meet a deadline?! Surely this cannot have been properly tested, the core/basic feature set completed and user interviews done to gather feedback before rolling out such a poor “upgrade”! Smells like shiny object syndrome to me, focusing on a UI update at the expense of UX and actual core functionality.

I’m not sure if this has been mentioned by other users, but further to some of the issues people mentioned here my Google Assistant is bricked on my Sonos devices. They’re trying to push their new Sonos Voice Assistant, which they’re entitled to offer, but since the update my Google Assistant stopped working. No matter what I try (setting it up again, unlinking Sonos/Google, rebooting, you name it) I have not been able to get it back whatsoever.

I’ve loved our Sonos products over the years and was considering buying a few more recently but this single update has made me think of selling them all and looking for an alternative instead. What a disaster…

I really hope they roll this back asap before their users start jumping ship and I truly feel bad for the good people at Sonos who built amazing speakers that are not involved in their software who will suffer from this.

I am a software dev as well and i agree with rfd completely. This updated up needs to be rolled back immediately, and possibly offered parallel to the original S2 app. There is too much missing functionality ( UX ) that the system is useless without multiple tries and multiple devices. Unacceptable for a system that costs $1000s to put together. If they had an open API then they can certainly do what they want, but thats closed also. Bad form Sonos. You did not learn from your S1 to S2 upgrade. Local control is king, and pushing everything through your cloud creates a bad UX experience, the system is much less responsive, and control disappears when the internet is down. Roll back now!

What happens to people who don’t have constant access to a dependable WAN (as in rural areas) or those who use the system strictly for local library access? Having a man-in-the-middle creates unnecessary overhead and lag. The only answer is they plan on charging us for that access down the road.

I live in a rural village half way up a mountain - no issues here 🇪🇸 🇪🇺 with WAN - choice of fibre, copper, mifi and cell. Just sayin'.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

A

Absolute40

Enthusiast II

Being in software & product myself I appreciate the complexity of rolling out a big update but not as much as I appreciate the importance of extensive QA and listening to the users and, I’m sorry to say, this update is a major fail.

Was it rolled out just to meet a deadline?! Surely this cannot have been properly tested, the core/basic feature set completed and user interviews done to gather feedback before rolling out such a poor “upgrade”! Smells like shiny object syndrome to me, focusing on a UI update at the expense of UX and actual core functionality.

I’m not sure if this has been mentioned by other users, but further to some of the issues people mentioned here my Google Assistant is bricked on my Sonos devices. They’re trying to push their new Sonos Voice Assistant, which they’re entitled to offer, but since the update my Google Assistant stopped working. No matter what I try (setting it up again, unlinking Sonos/Google, rebooting, you name it) I have not been able to get it back whatsoever.

I’ve loved our Sonos products over the years and was considering buying a few more recently but this single update has made me think of selling them all and looking for an alternative instead. What a disaster…

I really hope they roll this back asap before their users start jumping ship and I truly feel bad for the good people at Sonos who built amazing speakers that are not involved in their software who will suffer from this.

I am a software dev as well and i agree with rfd completely. This updated up needs to be rolled back immediately, and possibly offered parallel to the original S2 app. There is too much missing functionality ( UX ) that the system is useless without multiple tries and multiple devices. Unacceptable for a system that costs $1000s to put together. If they had an open API then they can certainly do what they want, but thats closed also. Bad form Sonos. You did not learn from your S1 to S2 upgrade. Local control is king, and pushing everything through your cloud creates a bad UX experience, the system is much less responsive, and control disappears when the internet is down. Roll back now!

What happens to people who don’t have constant access to a dependable WAN (as in rural areas) or those who use the system strictly for local library access? Having a man-in-the-middle creates unnecessary overhead and lag. The only answer is they plan on charging us for that access down the road.

Why would we want to access our speakers remotely, no settings can be changed? This is purely for the headphones. We are all suffering because Sonos doesn’t want to delay the headphone release!
What is the point of Sonos headphones anyway over normal bluetooth headphones?

Bring back the old Sonos app. It was clunky, but it actually worked!

H

havetoregisteryetagain

Contributor I

apart from an abysmal experience on Android - where i cannot access my SMB2 local media share that was working when playing single tracks after the upgrade, stupidly i uninstalled, reinstalled to lose my library in visible options (except via desktop app)

Currently, i cannot “re-pair” devices on Android or the Desktop App as sound is only one speaker & i need to break it, the pair again.

PS - currently using BubbleUnp on Android whilst Sonos decide what on earth they can do to introduce an app that works