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Marco.B
Retired Sonos Staff
April 23, 2024
News

The new Sonos Mobile App & Web App

Related content:Software
  • April 23, 2024
  • 1674 replies
  • 97129 views
The new Sonos Mobile App & Web App

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

 

Home Screen

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

 

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

 

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

 

  • Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
  • Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
  • Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
  • Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app. 

 

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

 

The new Web App

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

 

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

 

Here you can find the full press release. 

 

 

 

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    1674 replies

    Show previous replies
    SirDigitalKnight
    SirDigitalKnight
    Enthusiast I
    May 13, 2024

    My Sonos playlists are all there - they are in the expanded area of the ‘Sonos Playlists’ (Pinned Category).

    Mine come and go, very unreliable.

    I had that issue on my Sonos system with the old S2 app on Android! It was very frustrating and Sonos support was of no help. I had to force close the Sonos app and re-open it and sometimes they would reappear. If they did not come back I would go to the Sonos desktop app on my PC as they always would show on that app 🤷🏼. Since saturday when I UPGRADED to the S1 app everything has been working perfectly! No more missing playlists on my Android phone or my old iPad that can actually run the S1 app and no more rooms randomly dropping music while it was playing. LOVE S1 😍

    I will stick with this setup until the gear dies then will look to see who has replaced Sonos…. if I live that long…. 😏 Getting too old for this ship ⛵

      Absolute40
      Enthusiast II
      May 13, 2024

      I see that SONO stock is up 3.76% so far this morning. Their decision to throw their existing users to the curb seems to be paying off. So I don’t expect them to give a flying f*** about any of our complaints. They will continue with their slow rollout of additional features to get us back to where we were a few days ago. It was very unethical and deceptive how we were prompted in the old app to upgrade to the new app when they knew well that this was, at best, early beta software. The language was something like, “upgrade to the new app for a new and refreshed user experience with the same features and access to your playlists, ...”  Does anybody remember exactly how that was phrased? 


      From the Sonos marketing email...

       

      Faster. Easier. Better.
      App update available 7 May.

      Get ready for a fresh look, easier control and new ways to personalise your listening experience.

      Preview the update
       
      Your questions answered
      Is this a new app to download?

      No, this is an update to the existing Sonos app.

       
      How will this affect my system?

      We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features and services will work as they always have, and all your settings will be saved.

       
      What new features does the update include?

      We’ll reveal more details when the update is available.

      Preview the update
       
       
      Sonos
       
      Turn on automatic updates
      Enjoy the new Sonos app experience as soon as it’s available and never miss a future update.

      How to turn on updates
       

      Bring back the old Sonos app. It was clunky, but it actually worked!
        Cheshire Cat
        Contributor I
        May 13, 2024

        This courageous new app is the SONOS equivalent of BREXIT 😁😜🇬🇧

        You just have to BELIEVE and it'll be a wonderful success. 

        Democracy denying federalist fan and globalist sock puppet alert.

          castalla
          Local Superstar
          May 13, 2024

          I see that SONO stock is up 3.76% so far this morning. Their decision to throw their existing users to the curb seems to be paying off. So I don’t expect them to give a flying f*** about any of our complaints. They will continue with their slow rollout of additional features to get us back to where we were a few days ago. It was very unethical and deceptive how we were prompted in the old app to upgrade to the new app when they knew well that this was, at best, early beta software. The language was something like, “upgrade to the new app for a new and refreshed user experience with the same features and access to your playlists, ...”  Does anybody remember exactly how that was phrased? 


          From the Sonos marketing email...

           

          Faster. Easier. Better.
          App update available 7 May.

          Get ready for a fresh look, easier control and new ways to personalise your listening experience.

          Preview the update
           
          Your questions answered
          Is this a new app to download?

          No, this is an update to the existing Sonos app.

           
          How will this affect my system?

          We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features and services will work as they always have, and all your settings will be saved.

           
          What new features does the update include?

          We’ll reveal more details when the update is available.

          Preview the update
           
           
          Sonos
           
          Turn on automatic updates
          Enjoy the new Sonos app experience as soon as it’s available and never miss a future update.

          How to turn on updates
           

          They were probably in a quandary.  The May 7 release date coincided with the High End Show in Munich.  What to do? Announce a FAIL or TOUGH IT OUT?? Somebody made the wrong call 💪😜😢😢

          It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
            JoeC
            Trending Lyricist I
            May 13, 2024

            Still no word from Sonos?

            Sonos, make this right, apologize and explain, then make the old S2 available again and call this new app S3 in a few years once you’ve finished and tested it.

            Amen. And as so many have said, there is a short window for them to do so or thousands of loyal customers will walk away.

             

            Yes, but where they gonna  walk to. ? Comparable alternatives/equivalents are few (& very expensive, eg bluesound) 

            I agree that moving to another system won’t be trivial but I’ve been inspired to look around and see that I don’t have to stick to the Sonos ecosystem.  Sonos has deeply harmed my trust in them.  I have been with them since the early days, migrated to S2, continue to add/upgrade speakers, show friends, help set up friends, etc.  This weekend I’ve played with Roon which is very cool, investigated Bluesound, etc.

            Some kind of “oops, we are so sorry, we’re working on it….” would make me feel better than the courage comments.

            One huge negative with Bluesound speakers is that they have soft-touch plastic covers which can turn into a nasty sticky mess within 2 years (if you are unlucky).  The node 2 is sticky free but costs 550 per unit and  needs speakers.

             

            Roon is way overpriced at 15 per month.  LMS is free! 

             I will explore LMS.  I agree that Roon is expensive but helped me connect to my ripped music in a really creative/fun way.

            castalla
            Local Superstar
            May 13, 2024

            Still no word from Sonos?

            Sonos, make this right, apologize and explain, then make the old S2 available again and call this new app S3 in a few years once you’ve finished and tested it.

            Amen. And as so many have said, there is a short window for them to do so or thousands of loyal customers will walk away.

             

            Yes, but where they gonna  walk to. ? Comparable alternatives/equivalents are few (& very expensive, eg bluesound) 

            I agree that moving to another system won’t be trivial but I’ve been inspired to look around and see that I don’t have to stick to the Sonos ecosystem.  Sonos has deeply harmed my trust in them.  I have been with them since the early days, migrated to S2, continue to add/upgrade speakers, show friends, help set up friends, etc.  This weekend I’ve played with Roon which is very cool, investigated Bluesound, etc.

            Some kind of “oops, we are so sorry, we’re working on it….” would make me feel better than the courage comments.

            One huge negative with Bluesound speakers is that they have soft-touch plastic covers which can turn into a nasty sticky mess within 2 years (if you are unlucky).  The node 2 is sticky free but costs 550 per unit and  needs speakers.

             

            Roon is way overpriced at 15 per month.  LMS is free! 

             I will explore LMS.  I agree that Roon is expensive but helped me connect to my ripped music in a really creative/fun way.

            I think the Naim devices have a decent app (with Music & Artist info).   For LMS be sure to check out the Material skin plugin which transforms the user control interface - also has MAI functions.  (I proposed MAI for a Sonos enhancement, but nada 😢😕) 

            It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
              Hakan L
              Lyricist I
              May 13, 2024

              Why are Sonos totally silent and not givning any anser on this disaster? Existing users will never buy another Sonos-product again. This App will drive the company into bankruptcy. I have now sold all my shares. Pity, until now I have been convinced that Sonos would be a great investment as the speakers are great. All gone now.

                Absolute40
                Enthusiast II
                May 13, 2024

                I see that SONO stock is up 3.76% so far this morning. Their decision to throw their existing users to the curb seems to be paying off. So I don’t expect them to give a flying f*** about any of our complaints. They will continue with their slow rollout of additional features to get us back to where we were a few days ago. It was very unethical and deceptive how we were prompted in the old app to upgrade to the new app when they knew well that this was, at best, early beta software. The language was something like, “upgrade to the new app for a new and refreshed user experience with the same features and access to your playlists, ...”  Does anybody remember exactly how that was phrased? 


                From the Sonos marketing email...

                 

                Faster. Easier. Better.
                App update available 7 May.

                Get ready for a fresh look, easier control and new ways to personalise your listening experience.

                Preview the update
                 
                Your questions answered
                Is this a new app to download?

                No, this is an update to the existing Sonos app.

                 
                How will this affect my system?

                We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features and services will work as they always have, and all your settings will be saved.

                 
                What new features does the update include?

                We’ll reveal more details when the update is available.

                Preview the update
                 
                 
                Sonos
                 
                Turn on automatic updates
                Enjoy the new Sonos app experience as soon as it’s available and never miss a future update.

                How to turn on updates
                 

                They were probably in a quandary.  The May 7 release date coincided with the High End Show in Munich.  What to do? Announce a FAIL or TOUGH IT OUT?? Somebody made the wrong call 💪😜😢😢


                This bit was probably “TBC” in the draft email right until the last minute when some exec made the call to roll it out…

                What new features does the update include?
                We’ll reveal more details when the update is available.

                The thing is they didn’t reveal more details about what was “included” anywhere that I can find, the user community had to find out for themselves that the app “included” feature removals, some of which were quite new to the old S2 app!

                Bring back the old Sonos app. It was clunky, but it actually worked!
                  statevariable
                  Avid Contributor III
                  May 13, 2024

                  Thank heaven I have the IOS desktop version of Sonos, as the wrench of this unwanted ‘upgrade’ has been very disrupted intense. I can still do essentials for me, like add items to a playlist, have a timer function, manage my Plex stuff as I expect and all the other things which, in one fell swoop, the upgrade has removed. It all reminds me of the free U2 album pushed to all Apple users a few years ago; that ended well for all concerned didn’t it (except of course, users.)


                  How can I ensure that automated upgrades are switched OFF and WON’T affect my desktop Sonos? Thanks.

                    augustwest
                    Enthusiast II
                    May 13, 2024

                    Why are Sonos totally silent and not givning any anser on this disaster? Existing users will never buy another Sonos-product again. This App will drive the company into bankruptcy. I have now sold all my shares. Pity, until now I have been convinced that Sonos would be a great investment as the speakers are great. All gone now.

                    They have responded quite a few times on the SONOS sub-reddit.

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