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Question

Move 2 has sudden sound quality pronlem

  • March 29, 2026
  • 1 reply
  • 7 views

have been happy with Move 2. - til now.  
today it sounds “tinny” with a “far away” quality to the sound. Please help me fix this! 

>i have not changed anything.
> Trueplay is ON.
>Playing with equalizer (a poor one — make this better Sonos!) didn’t help.
 

 How do i fix this please!!!

1 reply

buzz
  • March 29, 2026

Submit a diagnostic then Reboot the unit. If this does not resolve the issue, contact SONOS phone support.

Do not Factory Reset the unit unless asked to do so by SONOS support.