Yet another solid orange light defective Roam that won't turn on

  • 6 June 2023
  • 3 replies

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?


Best answer by GuitarSuperstar 7 June 2023, 00:25

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3 replies

Mine started doing same thing. 

Userlevel 7

Charge the Roam for about an hour using the supplied USB-C cable and a 5V/2A (10W) USB power adapter. Then reboot the Roam by following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.

If this doesn’t work, submit a diagnostic and contact Sonos Support.

There is another reset that is sometimes productive.

After a hour or more of charging, remove the unit from the charger and hold the power button for 15 seconds. If you slip off the button, restart the interval. If the unit restarts, place it back on the charger and fully charge the unit. You can play while charging.

Note that this is not a Factory Reset. No user settings will be destroyed.