Yet another solid orange light defective Roam that won't turn on

Did they send gen1 or gen2?

A week after they replaced one of my roams, my other one had the same issue.  Apparently they’re sending me a roam 2 instead of a roam gen 1.  But we’ll see.  This is the 2nd and 3rd time I’ve had to get them replaced.  I even asked the agent if they would just give me a refurbished One SL instead of another roam.  I’m not optimistic about ANOTHER replacement. 

It would be good if they send a gen 2. I mean I wouldn’t be optimistic either but at least with a gen2  there’s a chance they fixed the battery/power issue. 

I preordered the Roam when it first came out.  After 14 months I got the solid orange death light.  After many emails they agree to do a warranty replacement.  The replacement lasted about 18 months and is now also dead.  I have had a Move for likely 8 years and it still works great.  They may say 12 month warranty is standard but they should just say it will last a little over 12 months and if it doesn’t we will replace it.  I have over 20 Sonos speakers in my house and all but the Roam have been great.  I love the form factor but they missed something on the 1st generation Roam and should offer an exchange for anyone that has one died for at least 4 years since that is not an unreasonable expectation for a product to last.  And don’t get me started on the new App.  If I was just getting started with Sonos that App would keep me from adding more.  They should go back to the prior version.

I have this problem. My Roam worked totally fine until I went away on vacation for a week. Came back and the battery was dead (obviously) but now it won’t charge, no matter what adapter I’ve used, up to 65W. Any recent suggestions to try? I’m out of warranty, it’s just over 2 years old.

Even if you’re out of warranty.  Reach out to them.  I’ve had 2 roams replaced 3 times!  It’s exhausting.  

I used the online support chat and they say they’re going to send me a replacement unit, so I dropped the defective one in the mail today.

This worked for one of my Roams. It was however not showing any orange light when plugged in, just totally dead. But it worked!!!

Another Roam dead!! Grrr. I have already had one replaced under warranty, and now the other one has the dreaded solid orange light of doom. It's dead, and no longer under warranty. I have a lot of SONOS gear, and everything else is great and reliable EXCEPT these ROAMS. 

Dear SONOS - convince me why I should spend even more money on the ROAM product, because so far the experience is not a good one ☹️.

I wasn’t planning on replacing mine with another Roam if my problem wasn’t resolved. I wonder if the ones they’re shipping out now still have the same problem.

My battery did always drain really quickly on standby, but I assumed that was a software issue. Maybe there was something wrong with the battery itself.