Yet another solid orange light defective Roam that won't turn on

Forum|Forum|3 years ago
June 6, 2023
90 replies
77072 views

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

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Best answer by GuitarSuperstar

Charge the Roam for about an hour using the supplied USB-C cable and a 5V/2A (10W) USB power adapter. Then reboot the Roam by following these steps:

Disconnect Roam from charging cables and remove it from wireless chargers.
Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
Wait 10 seconds.
Press the button on the back of Roam to turn it back on.

If this doesn’t work, submit a diagnostic and contact Sonos Support.

Show previous replies

M

martin0795

Contributor I

Same with me. I have 2 Roams that BOTH died at the same time. Makes absolutely no sense at all. After waiting well over an hour on the phone and explaining all the troubleshooting steps I had taken they offered/agreed to replace both units.

honestly, I can’t understand how they could both die at the same time. They said it might just be a coincidence but not a chance.

Perhaps another app upgrade issue?

H

hisfreqness

Lyricist I

Same problem here, apparently this is a significant issue.

F

Fernando B

Lyricist I

Same issue here with orange led lighting up but everything else dead….

This is a very frustrating issue!
Bought 2 sonos Roam for my sons and after automatic update it just died!
My other boxes stopped showing up around the same time in the new updated Sonos APP as well!

I guess it is finally time to try other brands….

T

Tripp

Lyricist I

Same problem. Roam with a 20w charger for several hours in the USB-C. Only orange light. Tried the 20 seconds power button, play button and every other combination I’ve read. Unplug the usb-c and the orange light goes off. Don’t get any sound or any other lights. Tired of playing with this thing. I own 16 Sonos speakers all throughout the house and outside. Frustrating that the roam dies in less than 2 years and nothing to support it other than a few bucks off a brand new one. I’m thousands and thousands of dollars in on the sonos brand and no support.

I

Iikkanen

Lyricist I

That fix my Sonos!! I press power button 30 seconds and than plug-in power cable. I also let the battery charge for a while before trying the trick. Before problem was the orange light only burned all the time. Now works!

K

KPMclinn

Lyricist II

After almost tossing my 2 year old dead Roam in the trash several times, I finally broke down and ordered a compatible battery pack on Amazon as suggested by several on this thread. I’m glad I did. It wasn’t an easy tear down and reassembly, but the replacement battery works great and I have my Roam back. Hopefully, this one will last a while.

S

scrtasnman81

Lyricist II

Same problem. Roam with a 20w charger for several hours in the USB-C. Only orange light. Tried the 20 seconds power button, play button and every other combination I’ve read. Unplug the usb-c and the orange light goes off. Don’t get any sound or any other lights. Tired of playing with this thing. I own 16 Sonos speakers all throughout the house and outside. Frustrating that the roam dies in less than 2 years and nothing to support it other than a few bucks off a brand new one. I’m thousands and thousands of dollars in on the sonos brand and no support.

Same with me. I’m done with the Roam’s. I have two on my system, and have thankfully had both of them replaced TWICE for the orange light death. But two days ago, one of them died. Worst product that Sonos makes.

After almost tossing my 2 year old dead Roam in the trash several times, I finally broke down and ordered a compatible battery pack on Amazon as suggested by several on this thread. I’m glad I did. It wasn’t an easy tear down and reassembly, but the replacement battery works great and I have my Roam back. Hopefully, this one will last a while.