Yet another solid orange light defective Roam that won't turn on

I called Costco and they do not offer the extended warranty on any of the Sonos products.

My Sonos now shows the orange light while plugged in and does not charge at all. Failed at 6 months past the 12 month Sonos warranty. 

Planned obsolescence as is so common these days. This is my last Sonos product...

🙄it is Costco standard warranty policy to double manufacture warranty. I just returned my second roam a month ago. I bought that one in 12/2021.

They took it and refunded my credit card instantly.

I almost did that with my washing machine too, but luckily they fixed after the 4 attempt. The Costco concierge said if they can’t fix it this time, they will send me a new one or refund me. And, I didn’t buy the extended warranty. 
 

Just to let you know, Costco does not take the hit on this. Sonos gets the shaft that they deserve.

costco just charge it back to Sonos. 

Strange. I spent a good 30 minutes on the phone with the Costco Warranty Center and they did not budge.

I will go to the store and speak with them in person to see if that makes a difference.

Still I am seeing a trend with these types of devices (Headsets, Speakers and even new glued shut laptops and cell phones). They last barely past their warranty periods before they fail. I have 12 year old camera gear still running on the original batteries and electronic test gear dating back to the early 90s still running like they did when new. 

The number of people having this issue with the Sonos is way to large. This is a money making scheme in action...

I would not talk to them. Just walk up and say-this thing stopped charging and working. The return desk person will look at the purchase date and take it back. I think it is a Roam thing. I have many other Sonos products and I still love their ecosystem. I have never had problems with my other Sonos products (a total of 9- ✊🏻 on wood). They should really recall the Roam and not short change us. I actually just bought the Sonos Move with the credit, from Costco of course.

I hear you about “planned obsolescence”. They just don’t want to make things that last.

While you are at Costco walk over the the audio/video department and ask one of the folks there for an extended warranty flyer. Last time I looked they offered extended warranties based on device price, no restrictions on the brand.

I just checked, Costco.com isn’t selling them, only for select devices so they may not be available.

https://www.costco.com/protection-plans.html

As you said. I went to customer service and they refunded me no questions asked. Thanks.

I’m confused, people are talking about a 1-year warranty, but the terms and conditions according to https://www.sonos.com/pdfs/policies/2023-terms-of-sale-en.pdf clearly state a 2-year warranty on their products in section 10a.  Is this a recent change so that products bought before 2023 only have a 1-year warranty?  I’ve got 2 sonos roams, both with this behavior, or rather lack of behavior.  Neither will turn on, using the same chargers from the very beginning.  Its been about 18 months.  My problem is I’m now in another country and returning them will be very difficult.  Don’t know that I’m going to even bother.

That link is to the Europe warranty, folks are talking about the US warranty.

If you update your profile to show a country that would help folks respond better.

Hmmmm, thats strange.  Don’t know why the sonos web site referred me to that document.  When I followed the same route as I did before, it now shows a different document.  Must be a routing issue where the web site thought I was in Europe.  I am in Papua New Guinea, but buy in the US, so updating my profile is somewhat meaningless in my context.

Unless using a VPN your location does impact what services you can access so if you don’t put it in your profile remember to mention it when it may impact forum answers.