Yet another solid orange light defective Roam that won't turn on

Same experience here.  I did the restart steps, including the Factory reset one from Sonos that had me holding down the play button while pressing the power button.   No difference, it was just plain dead.   After the chat representative reminded me that I bought it in May of 2021 and that it only has a one year warrantee, I was surprised when he offered me a free replacement!!!   Hopefully it doesn’t run into the same issues but I’m very glad to be taken care of like that.  After reading here the best I was hoping for was a discount on a new one, which sucks.

Same problem.  My roam is a 2 year old replacement they sent after I bought the 1st one when it came out and died.  Tech support/sales only offered me a 30% off of a new one only if I used my trade-in discount. I found a refurbed roam SL for $129 and ordered it.  It’s clear that the Roam is a POS - I wonder if all the portable Sonos products have the same issue.

Interesting that the forum monitor has marked this question answered.  Who are they trying to kid?

Did the PID controller reset not work for the OP then, or was it not resolved when they contacted Sonos Support🤔?

Not sure what PID or OP means but went through all the steps with S support after charging for over 3 hours with S provided charger connected by USB C cable with no change. S support determined the roam was dead and could only offer 30% off of new roam. I think that the battery S is using in the roams will only last for a few months past the 1 year warranty and then die. 
Form factor is good but hardware sucks. 

I think you perhaps misunderstand the answer given to this thread, as it was an answer to address the issue raised by alphonse55 - that’s why the thread was correctly marked as answered… there’s no saying if your issue was the same, or a different, but similar, matter.  In any event, most similar hardware these days from a majority of manufacturers is covered by a 1 year warranty and there are options ‘everywhere’ to take out an extended warranty (insurance) period, should you need ‘peace of mind’ to go beyond that first year of use.

With regards to the point you raise about the Roams battery, all I can add, is that in my own case I have two Sonos Roams that are now around three years old and I have several family members & friends who have them too from around the same period (and in some cases, purchased more recently in the last year, or so) and all are still working fine with no issues - I guess like any/every other electrical item mass-produced and sold worldwide, some may fail, either inside, or outside their warranty period, whilst others may last for years & years - It’s a reason why there is extended warranty insurance. Had your device failed within its warranty period and not replaced, then I would see that as being the time to complain. 

Same orange light issue as everyone else. Purchased my Roam in the spring of 2022, so about 18 months of life on the thing. Went through all the steps with support to confirm that the Roam is bricked. “Sorry but as it’s out of warranty the only thing we can do is offer a discount on a new product”… I pushed back on that response but the support person (who was otherwise very professional) wouldn’t budge. Sounds like a class action lawsuit in the making.

Same issue. Bought the Sonos roam fron Costco 2 Christmas's ago, to pair with our play 5s. Hardly used it compared to the other speakers. Now it will light up orange when plugged in, but does absolutely nothing else. Extremely let down. 

I own 2 roams. First one died (orange brick of death) 6 months ago after 18 months. I returned it to Costco for full refund (warranty at Costco is double manufacture warranty). 
Today, my second roam is doing the same thing. Luckily I bought that 6 months after the first one. I’m going to return it to Costco for full refund.

I didn’t buy a replacement Roam after the first one, but bought the Move, instead. I lost all faith in the roam.

thank you Sonos for letting me try both roam for 18 months for free.

the right thing to do for Sonos is recall the roam or let us trade it in at full value (not 30% off coupon) for a new product

If you bought from Costco, they offer a 2-year warranty.  Call Costco.

Otherwise, most credit cards offer an extended warranty for free (usually double the manufacturer’s warranty...so 2 years).  Call your CC company.

Hope that’s helpful!

Aloha 🤙🏽