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I'm not new to Sonos. I've been there for the good and well of course suffering the bad lately. I have roughly fifteen devices and have replaced a number of those over the years. I've been pretty happy until the recent app debacle. 

Recently I decided to upgrade an old second gen device with something newer in my bedroom. Rather than go with an era 100 as I was planning, I decided to take the opportunity to upgrade my move. I relocated my Move to my bedroom and bought a Move 2. Sound is definitely an upgrade but the connectivity is atrocious. At least once a day, the app stops being able to control the volume. I can't even use the buttons on the device. They fail and show red on status when clicked. Yes I can restart things and get it back to a functional state but this has become a regular thing. I'm so annoyed that I'm planning on returning it and going with the cheaper sonos one and putting my original, reliable Move back into duty.

Is there any reason I should keep the Move 2? Has anyone experienced this and successfully moved on?

You could ship it to me, if you wanted.

Or, you could call Sonos Support directly to discuss it. They would likely be able to help you with the issues you’re experiencing, which are likely either duplicate IP addresses or simple wifi interference .

In my experience the MOVE 2’s WiFi is very docile. I suggest that you submit a diagnostic immediately after you experience an issue, then phone support. You can log the diagnostic number, but don’t post it here.

We cannot rule out a hardware issue with the MOVE 2. As a troubleshooting technique bring the MOVE into the room with the MOVE 2. Keep them separated by a couple feet. The diagnostic will show both units’ connectivity. If MOVE 2 is struggling and MOVE is not, this is a good data point.

I too had connectivity issues with my Move 2’s.  I did a factory reset on mine and turned off all the battery save functions too, even though they spent their time on the charger base.  I have two set as a Stereo pair so that may make a difference.

 

Post re-set and they have been behaving impeccably.  

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