Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken? What else can I try?

B

Bradcarman

Contributor I

Answered

Sonos Setup Not Working

128 replies
9951 views

Here‘s what happening:

I choose setup new speaker
I choose the Roam SL
It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
Click Continue
To continue, let‘s connect your movable device to the temporary network…
I click Join
Next your Sonos will play a chime…
I click continue
It plays a sound
Says finalizing connection…
“We‘re having trouble finalizing the connection to your Sonos Roam SL
I click Try Again
it fails again „We couldn‘t verify the audio passcode“6
I try then the PIN number
This also fails „There was a problem during setup“

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

Is this speaker just broken? What else can I try?

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L

LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

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Jezz2111

Lyricist III

Same issue. Just got 2 Gen 2 SYMFONISK. Tried wifi, Ethernet, reboot phone, router and still doesn’t connect. From the sounds of it, won’t bother with calling Sonos support. Will just return them for money back

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jvendel

Lyricist I

New user. Same issue. Got a Beam (gen 2) setup successfully a few days ago, but when I tried adding a Roam SL to my setup yesterday, I experienced this same sequence of events on the road to failure. Retried dozens of times after restarting and/or rebooting iPhone, Roam, Eero network in various combinations. Pure insanity.

Is it worth attempting the setup using an Android device, or is this really a Sonos app issue, regardless of mobile OS type?

(I was super excited for this purchase and now after a day of monkeying around it’s hard not to be completely deflated.)

G

Guillermooj

Lyricist III

One more victim here, already did my 1 star review and sent an email to ceo@sonos.com

A

artykim

Lyricist II

New user. Same issue. Got a Beam (gen 2) setup successfully a few days ago, but when I tried adding a Roam SL to my setup yesterday, I experienced this same sequence of events on the road to failure. Retried dozens of times after restarting and/or rebooting iPhone, Roam, Eero network in various combinations. Pure insanity.

Is it worth attempting the setup using an Android device, or is this really a Sonos app issue, regardless of mobile OS type?

(I was super excited for this purchase and now after a day of monkeying around it’s hard not to be completely deflated.)

I have tried iOS and Android apps in multiple devices but all failed. I also downgrade Android app to 16.1 (as it’s very hard to do that in iOS) but as soon as I tried to set up ROAM, the app is asking for the update the app and not proceeding further.

We’re all doomed because of this defective application and SONOS is not providing any solution as yet.

I also sent email to CEO but obviously no reply whatsoever...

L

LunaTango24

Lyricist I

Same issue, I owned 2 sonos roam until a couple month ago when the battery on one of them died permanently after only a year of use. Bought 2 a Roam SL a couple days ago, one paired to my current wifi but won't group to the older sonos roam and the other SL has had this same issue.

S

sinead16

Lyricist I

I am experiencing the same issue and Sonos tech support is closed today, even in the hours it is supposed to be working. Has anyone had any resolution?

K

KJSEsq

Lyricist I

Just a “me too” on the SYMFONISK Gen 2 bookshelf speakers. Only saving grace is IKEA has a 180 day return policy, so I guess I’ve got two bricks sitting in my place with hope for a Halloween miracle…

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Jkholley

Trending Lyricist I

I am having the same problem! I got all the way to using a temp network option, entered the passcode and it failed. Sending this back, it's junk! The new version of the app is too.

J

Jkholley

Trending Lyricist I

fun fact - 6 people in my neighborhood also got this speaker for mothers day. NO ONE has been able to connect it to their existing systems….. SAME ERROR. I dont think its a coincidence - its a bug!

J

Jezz2111

Lyricist III

Just a “me too” on the SYMFONISK Gen 2 bookshelf speakers. Only saving grace is IKEA has a 180 day return policy, so I guess I’ve got two bricks sitting in my place with hope for a Halloween miracle…

I contacted IKEA customer / tech support and they basically said return them. So I did. New issue: Replaced them with 2 Era 100’s - added them to existing system no problem but when I tried to make them surrounds for a room, it goes through all the steps and says successfully added surrounds, but the App still show them as separate rooms.

Tried it with a pair of old Play 1:’s which were set up pre app release as surrounds and it now no longer works or cannot be added as surrounds. Too long to explain but Sonos tech says it's a Router issue. I then went to Google (running a Nest mesh WIFI at home) who said that it was an ISP issue, and ISP said it was a Google issue.

Hopefully App update will fix WIFI connectivity issues now that we’ve spent 2x for Sonos speakers vs. co-branded, bt still no luck I’m afraid.

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