Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken? What else can I try?

B

Bradcarman

Contributor I

Answered

Sonos Setup Not Working

128 replies
9951 views

Here‘s what happening:

I choose setup new speaker
I choose the Roam SL
It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
Click Continue
To continue, let‘s connect your movable device to the temporary network…
I click Join
Next your Sonos will play a chime…
I click continue
It plays a sound
Says finalizing connection…
“We‘re having trouble finalizing the connection to your Sonos Roam SL
I click Try Again
it fails again „We couldn‘t verify the audio passcode“6
I try then the PIN number
This also fails „There was a problem during setup“

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

Is this speaker just broken? What else can I try?

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L

LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

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Swanz99

Trending Lyricist II

Just spoke to Sonos online chat and apparently mine is a special case and they’ve never come across my issue before. He also said it has nothing to do with the new app…it’s my internet. No matter what I try, when I click add new device it says ‘ getting Sonos five ready ‘ then keeps saying connection was lost or there was an error. They try to put me on some kind of temp network that fails.

The only advice I got from online chat was that I need to call support tomorrow. I’m on the verge of taking it back for a refund and looking for an alternative speaker.

C

ckckck

Lyricist III

I have the exact same problem. So, from what I gather, I need to buy and android phone and install older software to get them working?

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Swanz99

Trending Lyricist II

I’ve tried an android on the older app but it just kept saying I need to update the app to add new device. Only android I have is an Amazon fire

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varnent

Lyricist I

Having the same issues. Cannot setup Roams SL with latest version of the app. Tried from Android and iOS on multiple 2.4ghz networks.

A

artykim

Lyricist II

I have the exact same problem to connect the newly purchased Roam. I was in IT for 30 years and tried every possible way to resolve the issue, but all failed.

Chatted with Sonos support as well, but they don’t even know what they are talking about, so utterly useless.

I am currently practicing a law in Australia and if I don’t see any resolution from Sonos sooner or later, I am ready to file the formal complaints regarding their negligence in duty of care to the responsible authorities.

Very disappointed.

J

Jmsmsn

Contributor I

Have same issue chat bot kept repeating same sequence which wasn’t helpful. Live agent after 4 hour wait blames internet. Have a brand new modem and a brand new MOVE none of my other devices have problem with new modem only new Sonos. BTW Sonos I AM the owner of the account. App has major bugs

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Swanz99

Trending Lyricist II

I’ve just spent over 3 hours on the phone to Sonos support. They still couldn’t fix it, this is my first ever Sonos product and I’ve had the speaker a week and can’t use it. Laughable really. No matter what I do, when I go into the Sonos app, find the device and click add, it just says getting Sonos five ready and then fails. I think I’m just going to send it back and wash my hands with Sonos.

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username12341234

Lyricist I

Got a new Roam SL today, same issue. Setup fails with “there was a problem during setup” and “having trouble finalizing connection” messages. Tried to restart mobile device, update app, restart router, restart speaker. Looks like the app was updated 2d ago but the issue still exists.

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Swanz99

Trending Lyricist II

I’ve just realised that on my iPhone if I go to wifi in settings, my Sonos five shows up and gives me the option to connect it to my wifi and does successfully!? However it then says you need the correct app to set up the speaker. As soon as I go into the Sonos app the set up is still stuck on ‘ getting your Sonos five ready’… So does this show it’s an app fault?

Z

zcarling

Lyricist I

Trying to set up a brand new port and also experiencing the same exact issues. Went through the same 15 steps.

Also tried both WiFi and Ethernet. Even tried a different account and setting it up as a brand new system.

Not even worth a call to Sonos support as I have an enterprise grade UniFi network set up that is rock solid for everything else I run. I’ve worked in IT for 10 years and this is abysmal.

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