Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken? What else can I try?

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Bradcarman

Contributor I

Answered

Sonos Setup Not Working

128 replies
9951 views

Here‘s what happening:

I choose setup new speaker
I choose the Roam SL
It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
Click Continue
To continue, let‘s connect your movable device to the temporary network…
I click Join
Next your Sonos will play a chime…
I click continue
It plays a sound
Says finalizing connection…
“We‘re having trouble finalizing the connection to your Sonos Roam SL
I click Try Again
it fails again „We couldn‘t verify the audio passcode“6
I try then the PIN number
This also fails „There was a problem during setup“

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

Is this speaker just broken? What else can I try?

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LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

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sticks1839

Lyricist III

Found the best solution!….after several hours with Sonos tech support, Google, ISP,….

1- Take Roam SL back to where you bought it (or grab a few pieces of paper and set it on top and let it do the job it was born to do)

2- buy new Roam 2, released yesterday,

3- setup takes 60 seconds and flawless.

4- Use new Roam 2 button for instant Bluetooth, so much better. $179 but worth it

You are welcome!

This is going to be my approach too. Will report back if I see the same result when Roam 2 arrives (hopefully tomorrow)!

Just confirming that Roam 2 setup was simple and fast for me too! I loathe to suggest giving up on the original/SL and hand Sonos more money for their incompetence; but it will definitely ease your troubles.

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Swanz99

Trending Lyricist II

No luck with my sonos five still...tried the windows app but it just says no system found. Just keep getting 1002 error.

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bhalicki

Lyricist I

No luck with my sonos five still...tried the windows app but it just says no system found. Just keep getting 1002 error.

Try using the mobile app first (so that the device is at least added). When you get to the part where it tries to update, then switch to the desktop app to do the update. Once the update has been applied to the Sonos Five, continue with the mobile app. I’m pretty sure the mobile app is buggered :)

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murrcat

Contributor I

I have had all these same problems and tried all the same things….now instead of showing a picture of a roam sl to connect to, it is showing a picture of a port…..I will be returning this.

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Jezz2111

Lyricist III

So, i ended up resetting all my speakers and home theatre setup and connected

anyone else manage to connect with new app update other than Roam 2’s?

Yes! I just added a comment

Thanks. Connected 2x Era‘s but cannot add them as surround. Went through all the steps and got the “surrounds successfully added” but then just stays shown as different rooms.

So i ended up resetting all my system and plugged everything in over Ethernet (had to get 2x Symfonisk’s Gen 2 ‘s again as that has an ethernet port; Era 100’s don't and my guys is its a WIFI / app issue??) and did as follows:

Added the Ray to the sytem and connected TV/remote.
Added each bookshelf as separate rooms. Once each speaker now able to be added to system it goes through a software update. (odd thing here is one speaker update worked on IoS on the new app; but the other speaker was updating then showed 1002 error code, so had to be done over Windows version of app to update software.
Added surrounds for the Ray and added both Symfonisk’s (still on ethernet) and they appear as surrounds
Rather than add Sub (Gen 1) also on ethernet to Ray + 2x Symfonisks to complete the home theatre setup, went back to main screen of app and pressed the “+ Add speaker or component” button and waited for sub to appear.
Added sub to Ray + 2 Symfonisks
Home theatre setup successful.
Removed ethernet cable to 2x Symfonisk’s and sub, left the ethernet cable in the Ray and checked “enable WIFI” was still on
Checked all sub, 2x symfonisk had “enable WIFI” on
Tested with a movie on Netflix playing 5.1 ch surround and it worked

This support page https://support.sonos.com/en-au/article/surround-sound-guidelines-and-limitations# says ERA’s 100 can be added to Arc, Ray, Beam (any generation) does not currently work over WIFI and latest 80.01.11 app release last week. Tried for days to add the ERA’s as a surround set and nothing, even after the screen on apps say them have been added (see last thread)

Good news is the Symfonisk Gen 2’s now seem to work and are on the system with latest app after Ethernet and Step 2 above.

Good luck!

J

Jezz2111

Lyricist III

Tried the above steps with Play:1’s (as they have ethernet) and that worked too.

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Stephen_20

Lyricist III

Still getting “Your mobile device cant connect your sonos roam. Move your mobile device closer and make sure sonos is powered on.” error while trying to connect my Roam using the iOS Sonos app 80.01.11

did you uninstall/reinstall the app and factory reset the speaker? I was getting that as well, had to reset everything

Yes I did, uninstall app, restart my phone, install app, hard reset speaker, try to add again, nothing. I wish I had an android or a mac to help me with this, but its only my iphone

i am sorry :( They have a windows app that you can install and try with. one question when it says in the beginning Found Sonos Roam do you see anything if you go to your phone’s wifi settings, is there an option to add Sonos to your network.

Looking at my WIFI settigns I found the option to add a new decive to the network, that let me progess in the setup process for the Roam, however after adding it asks me to update, and then I get a new error :( (Error 36 and 1002) and can’t get past it even following the instructions

Thank you for this. I have been trying to figure this out for 4 hours now. Contacted chat support - no help at all. Been on hold for 2.5 hours for phone support and gave up. Then found your note about connecting my iPhone to Sonos wi-fi first and it worked. This is how I did it:

Factory reset Sonos Roam SL.
Once you see the blinking green light, go to your iPhone’s wifi setting and connect to the Sonos network.
Follow the steps to add your Sonos Roam to the network.
Once it’s connected it will ask you ask you to open the app to continue setup.
Select the Sonos app and it should start the update and connection process.

I hope this helps!

P

PerS

Contributor I

I think all Internet operators around the globe is targeting Sonos as Sonos helpdesk is saying the same to customer all over the world, ”it is your internet operator”. 😀

Had lots of problem when trying to install the speaker (Ikea Symphoni) again after change of router. Finally success but have no clue why and how. (3 weeks ago)

Then was away travelling, and now back ”no system connected to app”. Though, the speaker is working with the station that I left it on. So, the speaker is connected to the WiFi. Can turn on/off vis the speaker.

But of course it is the internet operators fault, that Sonos app is loosing contact with the system. However, strange that I can reach this Forum via the app-link within the same app.

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