Sonos Roam S2 looping between register and factory reset


I bought a Sonos Roam S2, i downloaded the Sonos App and i followed the steps for register the device, but i’m looping between register the device and factory reset.

For some reason while is connecting to Wifi network the Sonos App says something like “connection lost to sonos”, and i try connect again, the device appears connected to the network BUT the app tells me “"your sonos system must be factory reset before you can register it to a new account”, and here begins the loop. I dont know what happens.


Please help with this issue.



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2 replies

What did Sonos Support say, when you called them? There’s definitely something odd going on, but I’m not sure I understand what it is. 

After years of issue-free use, I’m in this loop with my entire sonos system. Have tried everything and no dice. I must have factory reset all my devices at least 30 times each by now. 

anyone know the solve for this?