Sonos Roam isnt charging- using correct power source

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Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset.

I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death.

I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this.

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Corry PAnswer

Sonos Staff

Hi @PeterNYC

Welcome to the Sonos Community!

Sorry to hear of your troubles - I hope you were able to get through to our support team.

@DDcool - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, if you haven’t done so already.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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DaiBach

Lyricist III

I’m on my 3rd Roam and all have failed with this same issue - the charging circuit just seems to break randomly. This 3rd has now succumbed to the same fault, can’t be charged via cable or wireless charger and just runs out until it’s just a brick. Not sure whether to try a 4th.

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