Sonos Roam disconnected

  • 21 April 2021
  • 1 reply

I received the Roam sound system for 2 days and it no longer responds at all despite the on / off button pressed, the play / pause buttons pressed and not even the possibility of reinitializing. Only a white light is constantly on above the "micro" logo. Has anyone ever had this problem and was able to solve it?
thank you !


Best answer by James L. 22 April 2021, 09:55

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1 reply

Badge +17

Hi @NicoIas, welcome to the community.


Please try holding the power button down for at least 7 seconds to power it off, wait 30 seconds and try powering it back up again by holding the power button down for 2 seconds. If there’s still no sign of life in your Roam, get in touch with our customer care team who can take a closer look at what’s happening there.