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Contributor I
April 30, 2024
Answered

Sonos Roam cuts out when my phone gets a message

When I’m listening to my Roam on Wi-Fi using a music service such as BBC Sounds, the music stops every time my android smartphone receives a message.  NB the phone is not actually being used to stream the music to the speaker - it just usually happens to be in the same room somewhere. It’s very annoying !  

 

Does anyone know how I can stop this from happening ?

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Stanley_4
Stanley_4Answer
Grand Maestro
April 30, 2024

Do you also have your phone connected to the Roam by Bluetooth? If so try turning off the Bluetooth and have a friend call you to see if that is the issue.

4 replies

Stanley_4
Stanley_4Answer
Grand Maestro
April 30, 2024

Do you also have your phone connected to the Roam by Bluetooth? If so try turning off the Bluetooth and have a friend call you to see if that is the issue.

Andy DCAuthor
Contributor I
April 30, 2024

Thanks Stanley_4. I think that's done it . 👍

Stanley_4
Grand Maestro
April 30, 2024

Great, I’m not usually a Bluetooth guy but my new hearing aids are happy to stream Amazon Music from my phone and I saw similar glitches there.

Andy DCAuthor
Contributor I
May 1, 2024

Much appreciated.