sonos roam

Question

My Sonos Roam has been unreliable since day one. I thought it was me not pressing hard/firmly/long enough on the on/off button on the back of the speaker. Several times I was going to contact the support team shortly after I purchased it but then it worked so assumed it was user error.
Today all the system was working, good wifi connection, Roam turned on, lights displaying - not a sound even though the app said otherwise. The app then stated not connected. I turned it on, off, on again, off completely pressing top and back buttons, leaving a few minutes, turned on again. Still no connection despite app. stating otherwise momentarily.
Please either sort it out or replace it with a working Roam. Thank you in anticipation.

Airgetlam · Accepted Answer

Unfortunately, posting here doesn’t reach Sonos support, this is merely the community for users like you. If you’re interested in touching base withSonos Support directly to discuss options, you need to call them.

Airgetlam · Answer

Rants are OK, it’s just the expectation that you’re reaching people who can do something that needs to be adjusted slightly. I would guess that the forum moderators have some sort of summary they pass on, but 99% of the folks who are reading this are other users, just like you.

It is your last sentence, demanding a fix or replacement, that I was most concerned about. If you feel your Roam isn’t functioning properly, the best route for either option is to call Sonos Support directly to discuss it.

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