Skip to main content
Answered

SONOS MOVE WON'T CHARGE OR TURN ON

  • September 22, 2023
  • 4 replies
  • 2077 views

I've owned this unit roughly 18 - 24 months (one of a pair). I turned it on today after sitting unused for 2-3 weeks.

When I first plug the charging cable in I get a rapid blinking red light followed by solid orange light that remains lit. 

Sonos S2 said the 'battery was depleted'. Is this a battery issue?

Should I get the replacement kit or is it now just a $400 hunk of junk?

Thanks for any advice.

Best answer by buzz

First, I recommend removing the battery for a few seconds or more. If this does not improve the situation, swap batteries as a diagnostic. Refrain from Factory Reset without further consult.

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

  • Author
  • Contributor I
  • 2 replies
  • September 22, 2023

Also....I get a white status light at initial plug in for less than a couple of seconds then disappears.


Ken_Griffiths
dustMite149 wrote:

Also....I get a white status light at initial plug in for less than a couple of seconds then disappears.

The following support document link provides information about both the Status LED and Battery LED light colours seen on a Sonos product…

https://support.sonos.com/en-us/article/sonos-led-lights


buzz
  • 23855 replies
  • Answer
  • September 22, 2023

First, I recommend removing the battery for a few seconds or more. If this does not improve the situation, swap batteries as a diagnostic. Refrain from Factory Reset without further consult.


  • Author
  • Contributor I
  • 2 replies
  • September 22, 2023

Thanks guys. Buzz, I'll try your suggestion and keep my fingers crossed. Thanks again! 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings