Sonos Move starts Spotify in the middle of the song

  • 26 November 2021
  • 29 replies
  • 760 views

I’m using a Sonos Move. When I play a song from Spotify through an iPhone X, Sonos starts playing in the middle of the song.  Does anyone know how to resolve this issue?


29 replies

Same here. Has anyone contacted Sonos or Spotify support? Maybe we should all group into one request, I think this bug is very extended, but people don't ask for help because it's easy to ignore... I didn't until now, and I've been having it for a long time

Userlevel 7
Badge +18

Hi @sweetOlive 

Having not seen diagnostics, I have no real opinion.

I highly recommend anyone experiencing this issue get in touch with technical support. If it is indeed a bug, it needs to be documented with cases to be investigated. If it is a bug but not in our software, we can identify it and inform Spotify - this also needs to be documented with cases.

Yep, same here.  This has been happening to me as well for years.  I think there’s clearly a real bug going on.  Whether that’s on the Spotify or Sonos side, I don’t know.  I suspect though it’s based on the Sonos side.  I have tried other wireless speakers with Spotify and have not had this issue with any of them.  

Can we get this (better) documented Corry so that it can be fixed?  I’d guess that many others who aren’t reporting it are experiencing this issue too.  

Userlevel 7
Badge +18

Hi @beansiegal 

Can we get this (better) documented Corry so that it can be fixed?  I’d guess that many others who aren’t reporting it are experiencing this issue too.  

Yes - but only by calling in. Hearsay is no good to our engineers - they need hard evidence to work off of, as well as sound troubleshooting to isolate any actual software issues from environmental ones.

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