Contributor I

Answered

Sonos move only blinks white

15 replies
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I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.

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Sotiris C.Answer

Sonos Staff

Hello @SJBFinland and welcome to the Sonos Community.

Non-stop flashing white LED on the Sonos Move means that it’s trying to boot up, or simply trying to connect to a network and is unsuccessful.

You can find more information for the LED status lights here.

It is not clear if the reset process you are following is completed successfully, as the Sonos Move has a slightly different process than the rest Sonos products. Is the Sonos Move LED flashing green afterwards?

If yes then simply follow the process of setting up your Sonos Move.

If not then I suggest you reach out to Sonos Support, as they can assist you further.

I hope that helped.

Sotiris C

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S

SJBFinlandAuthor

Contributor I

Sadly it didn’t fix it. I think it’s a gonner and out of warranty too

Ken_Griffiths

Sadly it didn’t fix it. I think it’s a gonner and out of warranty too

Ah sorry to hear that, it was worth a try. Let’s hope you have a much better New Year. 👍

R

rich4sarah

Lyricist I

I also had exactly the same problem: switched back from bluetooth, then no sound from the Sonos Move. I had a continuous white light and the unit stayed on. I turned it off and let it charge overnight. When I turned it on the next day, the white light was blinking and no sound at all.

I opened the Sonos app and saw that it had a connection to the Move although it wouldn’t play any music. The music would play on the app but no sound from the speaker.

I saw that an update was available and tried that.

After the update all works well.

L

Lamhackney

Contributor I

Same issue here. I removed the battery and no luck. I called technical support and they were useless. The guy didn’t even know where the buttons were (like he wasn’t even familiar with the product). What a waste of $400 and I WAS a loyal SONOS customer...now I have an expensive paperweight sitting around.

Shame on SONOS for not even trying to help or offering me a replacement.

Ken_Griffiths

Same issue here. I removed the battery and no luck. I called technical support and they were useless. The guy didn’t even know where the buttons were (like he wasn’t even familiar with the product). What a waste of $400 and I WAS a loyal SONOS customer...now I have an expensive paperweight sitting around.

Shame on SONOS for not even trying to help or offering me a replacement.

If the Move is still under warranty, it will be replaced, that’s unless you’ve done something to invalidate the cover. If it’s not under warranty and broken, then the lesson to learn ‘perhaps’ is to consider extending the warranty period on any such goods - whether that be Sonos, or any other manufacturers product. Some suppliers of Sonos products in the U.K. offer a 6 year warranty, but separate warranty cover is also available, with some competitive offers online.

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