Contributor I

Answered

Sonos move only blinks white

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I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.

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Sotiris C.Answer

Sonos Staff

Hello @SJBFinland and welcome to the Sonos Community.

Non-stop flashing white LED on the Sonos Move means that it’s trying to boot up, or simply trying to connect to a network and is unsuccessful.

You can find more information for the LED status lights here.

It is not clear if the reset process you are following is completed successfully, as the Sonos Move has a slightly different process than the rest Sonos products. Is the Sonos Move LED flashing green afterwards?

If yes then simply follow the process of setting up your Sonos Move.

If not then I suggest you reach out to Sonos Support, as they can assist you further.

I hope that helped.

Sotiris C

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Sotiris C.Answer

Sonos Staff

Hello @SJBFinland and welcome to the Sonos Community.

Non-stop flashing white LED on the Sonos Move means that it’s trying to boot up, or simply trying to connect to a network and is unsuccessful.

You can find more information for the LED status lights here.

It is not clear if the reset process you are following is completed successfully, as the Sonos Move has a slightly different process than the rest Sonos products. Is the Sonos Move LED flashing green afterwards?

If yes then simply follow the process of setting up your Sonos Move.

If not then I suggest you reach out to Sonos Support, as they can assist you further.

I hope that helped.

Sotiris C

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

B

BlackStout

Lyricist I

Hello,

I’m having the exact same issue. I’ve tried to factory reset my Sonos Move but no matter how long I hold the Join button after setting it to the base, it won’t ever flash orange and white.

Have you found how to solve this?

Airgetlam

Did you reach out to Sonos Support, as recommended in the previous post to yours?

Bruce

Ken_Griffiths

Hello,

I’m having the exact same issue. I’ve tried to factory reset my Sonos Move but no matter how long I hold the Join button after setting it to the base, it won’t ever flash orange and white.

Have you found how to solve this?

Just in case…

Did you power the Move ‘off’ completely before starting the factory reset process?

Off its charger press/hold rear top power button for 5+ seconds until you hear the descending tones… then wait 10+ seconds and then press/hold rear bottom join (infinity) button whilst returning it to charger and keep the button pressed until you see the status LED flash Amber. Let go and wait until the LED flashes green before adding it back to your Sonos system.

B

BlackStout

Lyricist I

Did you power the Move ‘off’ completely before starting the factory reset process?

Yes I did, but note there was no descending tones. As mentioned in this original post, my Move has not emitted any sound ever since this started to occur.

Did you reach out to Sonos Support, as recommended in the previous post to yours?

I did not yet. I was hoping @SJBFinland solved his issue and provide the solution. It’ll be my next step I suppose.

Ken_Griffiths

Did you power the Move ‘off’ completely before starting the factory reset process?

Yes I did, but note there was no descending tones. As mentioned in this original post, my Move has not emitted any sound ever since this started to occur.

it sounds to me like you are just putting the device just into sleep mode and not powering off the Move completely - that would explain why it’s not factory resetting. I would give it another try - I’ve just tested this and I hear the descending tones with the latest software. Once you hear those tones, then wait 10 seconds and perhaps go onto try the reset process again and don’t let go the join button until you see the flashing Amber status LED.

S

SJBFinlandAuthor

Contributor I

Did you power the Move ‘off’ completely before starting the factory reset process?

Yes I did, but note there was no descending tones. As mentioned in this original post, my Move has not emitted any sound ever since this started to occur.

Did you reach out to Sonos Support, as recommended in the previous post to yours?

I did not yet. I was hoping @SJBFinland solved his issue and provide the solution. It’ll be my next step I suppose.

Sadly not good news. Sonos can not resolve the issue and because I’ve has the move for TEO years it is out of warranty. The best they can suggest is that I return it to them at my own cost abc they will give me a 30% discount for a new one. Pretty shocking service, especially as it seems to be a recurring issue

Ken_Griffiths

@SJBFinland,
I’m not sure it’s a recurring issue🤔? - have you tried removing the battery for a couple of minutes to see if that perhaps may resolve the issue and allow you to then reset it?

S

SJBFinlandAuthor

Contributor I

Didn’t know I could remove the battery! Will have a look

Ken_Griffiths

Didn’t know I could remove the battery! Will have a look

See link…

https://support.sonos.com/en-us/article/replace-the-battery-in-your-sonos-move

Just remove it for a few minutes and put the same one back. See if that resolves the issue. Nothing ventured and all that..

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