Contributor I

Answered

Sonos Move not turning on

17 replies
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This is my 2nd Sonos Move (first one was sent back under warranty) that won't turn on. I can't believe that these speakers are this bad where I've had two in a row stop working after less than a month I've tried all the factory reset nonsense and it doesn't work Does anyone have a different fix or possible cause of this? The speakers have been kept inside and not exposed to water.

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Ken_GriffithsAnswer

Nothing happens when I place it on the charger, no lights or anything.

The first time it happened I took it off the charger and brought it to my shop to play music. It worked for roughly 3-4 hours then abruptly stopped. I chatted with support to troubleshoot and they eventually had me send it back. I received another back from Sonos and used it for a couple weeks on and off the charger with no issues. Friday we travelled for the holidays so I brought the speaker and charger. Saturday morning I went to use the speaker and it was dead, tried placing it on the charger with no success, now it's just dead like the last one.

I guess it could be either the charger-loop, or the actual speaker then, in that case - either way, I would speak to Sonos Support.

It’s quite unusual that you’ve had two products and each have turned out to have the same/similar issue?

Show previous replies

Ken_Griffiths

My Move is just an expensive paperweight. What a waste of money. It worked for a few months and then just died. Customer support was useless and didn’t even know where the buttons were.

If it worked for a few months then it sounds like it’s under warranty. In which case you have much more than a paperweight. You just need to get on and sort these things for yourself.

T

Tom C13

Lyricist I

I had the same issue and just fixed it with the support team..

Take it off the base hold power button for 30 seconds until the small round mic light goes off.

Wait 1 minute

then power back on.

Mine worked hope yours does as well. If not call the support line.

TC

J

jamesyboy37

Lyricist I

Worked a treat after mine died after a factory reset

C

catchinwreck

Lyricist I

My Sonos move had this same problem. Thankfully I read the comments here and troubleshoot it. Press down for 30 secs, wait a min and turn back on.

K

Keithmac

Virtuoso

Good advice, will remember that if my Move gives any trouble (been great for last 3 years mind!).

L

lcoutu2

Lyricist II

I’m having the exact same problem. This is my second Move, returned the first one for the same reason.

Good thing I have the service warranty. This speaker gives such excellent sound but fails after a few months. Like Wbiz251, I have done factory resets…. the unit simply does not turn on as it used to.

L

lcoutu2

Lyricist II

Tom C13, I did exactly what you said and it worked. You just saved my life. Regained confidence again.

Tom C13, again thanks a million!!!!!!!

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