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Contributor I
September 30, 2025
Answered

Sonos move not switching on and flashing red

I’ve been charging my Sonos move with a USB and the main charger it came with for 5 hours each and it does not switch on regardless of what I do. Whilst it is charging, the battery symbol at the front constantly flashes. I’ve tried to hold the power button but the light at the top just flashes white and switches off again. Really wondering what’s happened and would love some help, feel like I’ve tried everything.. 

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Airgetlam
AirgetlamAnswer
September 30, 2025

Sounds odd. What did Sonos Support say, when you called in to discuss it? That might give us a clue as to where to start. 

Bruce

2 replies

Airgetlam
AirgetlamAnswer
September 30, 2025

Sounds odd. What did Sonos Support say, when you called in to discuss it? That might give us a clue as to where to start. 

Bruce
buzz
Grand Maestro
September 30, 2025

If you are using a supported USB charger or that MOVE’s charging ring is operational, MOVE wants you to contact Support.