Answered

Sonos Move not showing

Forum|Forum|6 years ago
October 8, 2019
76 replies
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J05H912
Contributor I

I’m having an issue where my new Sonos Move will connect to the network and will not show in the app. The bit that says offline disappears but so does the speaker. Restarting only fixes this issue some of the time. Any ideas?

Best answer by Ken_Griffiths

Perhaps try resetting the Move and switching WiFi band... I would put it on the further-reaching 2.4ghz band, particularly if you connected it to the 5ghz band during the previous setup.

Here is the reset procedure...

Take Move off the charging base.
Press and hold the power button for at least 5 seconds to power it off.
Wait for 30 seconds
Press and hold the Join button and place Move back on the charging base.
Continue holding the Join button until the light on top flashes orange and white. Let go the button.
The light will flash green when the process is complete and your Sonos Move is ready to be set up.
If you did have Alexa/GA installed, then don’t forget to reinstall the voice assistant again via Settings/Services/Voice in the Sonos App

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