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sonos move missing

E

Hi all

i recently bought a beam 2 and a move and the move is not visible in the app. I checked previous post (rebooting, restarting…) but still a problem.

I have not found any solution (except returning the move), anybody can help?

cheers

 

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3 replies

G

Is the Move powered on and on the charging base? Have you rebooted your router? What model router are you using?

"Receive with simplicity everything that happens to you." - Rashi
E
  • Elgringounet
  • Author
  • Contributor I
  • 1 reply
  • October 12, 2021

Hi

thanks for your help. Yes the move is on the base, plugged and charged.I am using the a internet provider box. I can send some music on the move from Spotify but cannot use the Sonos app to manage the devices to use.

cheers

G

If you move the Move closer to the router and restart the Sonos app, does it make any difference?

"Receive with simplicity everything that happens to you." - Rashi
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