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My Sonos Move has stopped playing music. It is a stereo pair.

I can control the volume and play/pause the music of the system on either of the units.

Sometimes one of the units will suddenly work for a while.

I have submitted diagnostics #***********

Moderator edit: diagnostics number recorded and removed

Hi ​@aavanhoff 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your stereo pair of Moves.

Thanks for the diagnostics - they show that the Moves are connecting to different Access Points, and that one is on 2.4GHz WiFi, while the other is on 5GHz. I think the former aspect is the reason for what you are experiencing.

Please reboot both Moves so they both (hopefully) connect to the same AP. If this does not help, please move one Move so that it is as close to a particular AP as the the other Move, and reboot it again, then move the Move back (once the white light stops flashing).

Reboot Sonos Move and Move 2

 

  • Take your Move product off of the charging base.
  • Hold the Power button for at least 5 seconds, or until the status light turns off.
  • Wait 10 seconds.
  • Press the Power button or place your Move product back onto its charging base.

I hope this helps.

Thank you. That is the issue. Your suggested kludge worked.

Just for the record, this is a phenomenally stupid design decision, extremely user-unfriendly, and terribly counter intuitive. Another black eye for Sonos (in addition to the awful backward compatibility.)

Hi ​@aavanhoff 

I am sorry to hear you feel that way, but if you think about it, it was your mesh WiFi that was not performing it’s job of letting your speakers communicate with each other.

And turning something off and on again to get it working properly is hardly unheard-of.

If you can’t swim, blame it on the water!

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