sonos move impossible to install and configure!

  • 8 June 2021
  • 1 reply


I cannot configure and add the Sonos Move to my system, I do the configuration, it does not appear in the app I do the procedure as requested by the app when you do not see the device but nothing has disappeared into thin air and obviously not even in Bluetooth it works, I have  tried to reset it several times, to create a new system only with the move, to change the Wi-Fi name and pass, nothing I can not get it to work!  As soon as I bought it it worked then I had to reset the system and now I have been testing all but nothing to do for 3 months!  solutions?  defective product assistance?  or what ?


Best answer by Airgetlam 9 June 2021, 00:52

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1 reply

Have you tried to call Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.