Contributor I

Answered

Sonos MOVE 2 bluetooth connectivity issue PRO-JECT VTE BT

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Any one else having issues with the brand new move 2? I can connect bluetooth after a few tries to the project vte bt. I have to turn the Bluetooth off on the move 2, turn the bt switch on my turntable and then turn on bt pairing on the move 2 and actually connects and stays connected. check Sonos app on phone and shows connected. play a record and no sound. spent almost 2 hours trouble shooting with Sonos customer service (kind of a joke some tech going through the steps off their pre set guide) with the final outcome being that my bt device needs a screen to select the speaker (even though its already showing connected). I was then told I need to contact pro-ject to resolve the issue. which I did and they said its surely a software issue with the move 2 since bt 5.0 is suppose to be backwards compatible with bt 3.0 (the turntable). Now my roam has no problem connecting and playing music through wifi to my whole system. When move 2 was released I presale purchased because I would have a better speaker than the roam for my office (where my turntable is located) and it could do what the original move (which I have 3 of) could not, WIFI AND BT! Im hoping this is a bug that can be fixed via an update. If it is in fact a hardware issue then SONOS really dropped the ball here. Has anyone had similar/same issue? Any resolution?? I don't want to have to return the new move 2, really want the system to work seamlessly. Is a 450$ speaker really being outshined by connectivity of the older cheaper ROAM? DONT WASTE YOUR TIME OR MONEY ON MOVE 2, or at least until they can fix. Also not sure why the first move couldn't even connect via BT as I have seen in other posts and even tried myself which I couldn't connect (which didn't matter since couldn't BT and then WIFI to whole system). Like why make a speaker that can't do both anyways, oh so you can spend more to upgrade which still doesn't work. Frustrated and disappointed. Will be returning MOVE 2 in the next week if a solution isn't reached. A developer needs to address this not technical support. use the same tech in the ROAM!

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Corry PAnswer

Sonos Staff

Hi @Paulie730 et al

Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

Corry PAnswer

Sonos Staff

Hi @Paulie730 et al

Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

Jurdong

Lyricist III

Thanks. I’ll keep my fingers crossed.

Happy holidays.

C

Claudiuccg

Lyricist I

Hello, I recently bought sonos move 2 and I have the same problem with a sony LX310, it is connected but there is no sound. I tried also with 2 line in cable (not the original) and doesn’t work. I have a little sony portable speaker that is 40 euro and it’s working with my pickup both bluetooth and line in.

This is the answer from sonos:

Thank you for your prompt response and for sharing your concerns. I completely understand your frustration, and I want to assure you that your feedback is both heard and valued.

I empathize with the inconvenience caused by the current challenge you're facing with streaming audio from a third-party device to the Move 2. Please know that this issue is not related to a specific model flaw but rather an ongoing investigation into a software-related matter. The Bluetooth connectivity issue is being thoroughly examined by our team, and we are actively working towards a resolution.

I want to clarify that our products undergo rigorous testing before being released. However, in the dynamic landscape of technology, introducing new software features or improvements can sometimes lead to unforeseen issues, especially when interacting with a vast array of third-party devices in the real world.

So this problem it’s over 1 month and still no resolution.
I returned the move 2 today. I don’t think it’s ok for a 500 euro portable speaker.

Ken_Griffiths

Hello, I recently bought sonos move 2 and I have the same problem with a sony LX310, it is connected but there is no sound. I tried also with 2 line in cable (not the original) and doesn’t work. I have a little sony portable speaker that is 40 euro and it’s working with my pickup both bluetooth and line in.

This is the answer from sonos:

Thank you for your prompt response and for sharing your concerns. I completely understand your frustration, and I want to assure you that your feedback is both heard and valued.

I empathize with the inconvenience caused by the current challenge you're facing with streaming audio from a third-party device to the Move 2. Please know that this issue is not related to a specific model flaw but rather an ongoing investigation into a software-related matter. The Bluetooth connectivity issue is being thoroughly examined by our team, and we are actively working towards a resolution.

I want to clarify that our products undergo rigorous testing before being released. However, in the dynamic landscape of technology, introducing new software features or improvements can sometimes lead to unforeseen issues, especially when interacting with a vast array of third-party devices in the real world.

So this problem it’s over 1 month and still no resolution.
I returned the move 2 today. I don’t think it’s ok for a 500 euro portable speaker.

Sonos have announced they have a fix, but it’s still being tested, they also said the release would not be until the new year. You would have needed an ADC usb adapter to play the audio over it’s line-in, these are the recommended adapters…

https://www.sonos.com/en-us/shop/sonos-line-in-adapter

https://www.sonos.com/en-us/shop/sonos-combo-adapter

I’d personally recommend a line-in connection anyway as it’s higher quality audio compared to the Bluetooth connection and probably more reliable compared to a wireless signal. The stereo Move 2 sounds fantastic aswell - and even better if you stereo pair two of them.

**Oh I’ve just re-read your post again and now see you’ve returned your Move 2, sorry to hear that, just ignore the above.

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