software update Roam SL

I have also fixed my problem using a work pc. Then had 24 hours of issues with the app recognising my Apple Music library, but seems to have resolved itself now. On the upside, sound quality is great for such a small speaker. Hopefully they can solve their tech issues because the latest saga has me seriously worried about the longevity of my 3 products.

Would it be possible for sonos to make an update that would allow sonos roams to play in stereo as a pair, through a mobile base station, in addition to the Wi-Fi network, it would be nice to listen to music in stereo even at Piknik, out of reach of the Wi-Fi network

JBL is able to do this because the speakers are paired with NFC technology

Use a mobile phone hotspot - or a MiFi device. I use a d-link dwr-2101, but a mobile hotspot wirks okay too. You can play up-to 32 speakers with the MiFi device - 16 stereo pairs, in ideal conditions, but that’s pushing things to their limit and if trying that. I would hold the music locally on the LAN subnet too.

https://www.dlink.com/uk/en/products/dwr-2101-5g-wifi-6-mobile-hotspot

OK so for all of you landing on this thread, if you are setting your first Sonos system using a Sonos Roam, using the macOS or PC version will not do any good as it won't discover anything. You must use the iOS/Android app first to set up the Roam even if you get the 1101 error. Follow these steps:

1. Use the iOS/Android app to setup your first Sonos Roam as you would normally. Once you get the 1101 error, click "Retry", and once you get the next error message do not close the app, just continue. A confirmation shyme will sound on your Roam. But nothing will show up on the app. It's OK.
2. Next, use your mac/PC and open the Sonos app. Then you will be prompted to update. Do so. Once done, you will be good to go.

Hope this helps.

Lost 5 hours today trying to setup a miserable Roam, unbelievable. 

Hi @slattd 

No. I was speaking to @Mr.Vik specifically, and at the time, I thought he had just bought his Roam SL - my thought was that if he was still within the Money-Back-Guarantee period, he could return the Roam SL get a Roam 2 instead. On re-reading the first post, it seems this may not have been the case after all.

Is this by chance the same issue if I’m getting error code 1,008? I am trying this whole windows app thing and nothing seems to be working

SOLVED: By way of update for anyone else in my position, I’m including what worked for me. And I would just echo the astounding INCOMPETENCE of the customer service agents at Sonos, none of whom came up with this solution themselves, and in fact even gave me incorrect information about my router being incompatible (it’s not even on the sonos list of incompatible but workable devices, let alone the fully incompatible list) just so they could get off the phone. I’m sorry, but the level of idiocy and lack of training is out of control

My set up is as follows: have a spectrum router (SAX2V1S), a sonos boost, two fives and subwoofer and now a roam. I had used the boost to successfully add the fives and the sub, but when adding the roam I kept getting 1,002 and 1,008 as errors, both of which deal with not being able to update the roam. I would add the roam but then get stuck after trying the “fix it” button when it said the roam was “not registered”. I tried downloading the desktop app but my roam wouldn’t appear and there were no prompts to update anything (despite this being a solution widely reported by others)

Since the roam apparently doesn’t work with the boost, I did the following: disconnected the boost and restarted my router and set it to 2.4ghz (the spectrum app has a setting where it just transmits in 2.4ghz for 30 minutes if you click a button in the spectrum app). I then factory reset my roam and at that point I deleted my sonos app and reinstalled it and then when the time came I clicked on set up a new system. It recognized the roam and had me do the same thing as before where I needed to further update the roam after the initial steps of adding the roam, except this time it actually started and finished the update without an error message

I then basically reversed everything. I reconnected the boost to my router, I restarted the router and then unplugged and replugged my boost. After everything was done rebooting, I logged into sonos app and it recognized my initial setup of the two fives and the subwoofer (if yours doesn’t do that, you may need to delete and reinstall the sonos app so that it forgets the new system that you set up with just your roam and recognizes the old system again). Finally, I factory reset the roam again and added it to my system with the two fives and the subwoofer, but this time it asked me to do some other steps such as playing a chime from the roam and then pressing the play and plus buttons at the same time, and VOILA, the roam was added successfully and plays music along with the rest of my system

I must end by again mentioning the COMPLETE LACK OF UTILITY from the ENTIRE Sonos customer service team (or at least the 8 different people, including supervisors, that I spoke to across three days, four phone calls, three web chats and 9 hours)