Contributor I

Answered

software update Roam SL

27 replies
2142 views

I'm not able to complete the software update for my Sonos roam sl. I'm using android phone Asus Rog phone 7. The speaker connected to WiFi showing in the app but when it comes to the update it says error 1101 and when I try again it shows error 1106. I tried for hours to reset everything my phone my router my speaker. The WiFi works just fine for everything else but the Sonos app. I'm really angry I don't understand why I have to go through all this update hustle to use a Bluetooth speaker. I will never use WiFi on it. I should be able to just turn it on and blast some music. Now it looks like I have bought a 200 dollar paperweight

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Mr.Vik

Apologies for the delay.

We have identified an issue affecting some users where they receive a 1101 error when updating products. We are investigating, but do not have an ETA for a fix at this time.

In the meantime, you may be able to workaround this issue by performing the software updates via the Desktop app for Windows or Mac. If you already have the Desktop app installed, please reset the Desktop app after receiving the 1101 error in the mobile app before attempting the update from the Desktop controller (Help > Reset Controller). If you don’t already have the Desktop app installed, there's no need to reset it once it is installed. You can find the Desktop controller on our downloads page.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

Anthero

Lyricist II

Same problem here, really sad that the quality of the software does not match the price and the sound quality of the speakers

M

Mr.VikAuthor

Contributor I

I tried to use the old version of the app hoping to solve the issue, but even though I switched all auto updates off, the app didn't let me add my speaker but asked for an update to the new app. I've got the speaker nearly a week now and I still didn't hear a single note from it.....shame on you Sonos

Corry P

Sonos Staff

Hi @Mr.Vik & @Anthero

Welcome to the Sonos Community! Apologies for the delay.

We’d like to look into this error 1101 issue for you all. Could you please recreate the issue and submit a support diagnostic immediately after? Please post here to let me know you have done so, but please don’t share the number you are given at the end of the process. Thanks.

If you have the option, you may find that you are able to complete the updates from a different controller - please try updating from within the Desktop Controller for either macOS or Windows, if you can. You can download it here. Please be sure to submit diagnostics from your phone first, however.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Mr.VikAuthor

Contributor I

I just sent the diagnostics, I'm sorry for the delay I've been in Germany and my hotel WiFi didn't work well enough for me to connect the speaker. By now I'm very disappointed with Sonos and if the update isn't working by Monday I will take it back to the store and buy other portable speaker that doesn't require hours of glitchy app update torture to work. That's how it should be with a portable BT speaker, all this app nonsense should be optional for the roam.... Just charge turn on and enjoy

Corry PAnswer

Sonos Staff

Hi @Mr.Vik

Apologies for the delay.

We have identified an issue affecting some users where they receive a 1101 error when updating products. We are investigating, but do not have an ETA for a fix at this time.

In the meantime, you may be able to workaround this issue by performing the software updates via the Desktop app for Windows or Mac. If you already have the Desktop app installed, please reset the Desktop app after receiving the 1101 error in the mobile app before attempting the update from the Desktop controller (Help > Reset Controller). If you don’t already have the Desktop app installed, there's no need to reset it once it is installed. You can find the Desktop controller on our downloads page.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Mr.VikAuthor

Contributor I

It would be nice to try but I don't have a computer I only use my phone. So I think this is it, since there is no ETA to fix this problem, I'll return the speaker at the first opportunity and never ever buy Sonos again. I just needed a portable speaker to use in my forklift and I wanted something premium with excellent build quality and top sound. I see now I made a mistake I should have stuck by JBL as most of my friends do, now they laugh at me. Thank you very much Sonos

M

Mr.VikAuthor

Contributor I

Ps. I'm really sorry that I have to give up the speaker over something as trivial as a software update. I want to use it so bad....

Corry P

Sonos Staff

Hi @Mr.Vik

I understand your frustration. Please check for both Sonos system software updates (Settings icon » Manages » System Updates » Check for Updates), and for Sonos app updates in the App/Play Store - we suspect this Error 1101 issue when updating may have been resolved already.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Mr.VikAuthor

Contributor I

That's excellent news😊. I'll try as soon as I get home from work.I hope it's not too good to be true🤨

M

Mr.VikAuthor

Contributor I

It was too good to be true. Still the speaker doesn't update. I just spend a couple of hours trying to get it done.....again. By now I am fed up with stupid nonresponsive Sonos app. Even Sonos as a company, they know about this issue still they keep on selling roam speakers even though they know the customer will not be able to use it. If I was American I would be taking Sonos to court for emotional damages

Show more replies

Sign up

Login to the community