I had to restart/setup my Roam after changing WiFi network. I went through the factory reset process and everything was connected and set up and my password worked and I got Spotify pulled up in the app, but it won’t play the music.?
Answered
setup finished but music won’t play
Best answer by Airgetlam
Seems odd, but a factory reset just erases any logs that Sonos support would read to help you.
Is there any error coming up when you look at your Roam in the controller, and then attempt to play Spotify? Have you called Sonos Support to discuss it?
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Seems odd, but a factory reset just erases any logs that Sonos support would read to help you.
Is there any error coming up when you look at your Roam in the controller, and then attempt to play Spotify? Have you called Sonos Support to discuss it?
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
+19Does Spotify Connect see the Roam?
What problem changing the Wi-Fi prompted you to do the factory reset?
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