Roam wont charge!

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Just got my hands on the new Roam today and can’t get it to charge.

its plugged in with cable provided, solid orange light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up.

any ideas what to do here, very frustrated with this problem.

thanks in advance for any advice.

Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.

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Ken_GriffithsAnswer

What is the power output of the charger you are using? The Minimum requirements are 5v/1.5A (7.5w), but I would personally recommend using a 2A or 3A charger (10w-15w).

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Ken_Griffiths

@petridish38,

Can you kindly clarify a few things please…

Are you using the Sonos Qi wireless charger, or a 3rd-party certified Qi charger? If 3rd-party, which charger is it, as that may possibly help others here, if they have that same Qi pad?

Presumably this has no bearing when using the USB-C port for charging the Roam with or without, the Sonos supplied charger?

P

petridish38

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@petridish38,

Can you kindly clarify a few things please…

Are you using the Sonos Qi wireless charger, or a 3rd-party certified Qi charger? If 3rd-party, which charger is it, as that may possibly help others here, if they have that same Qi pad?

Presumably this has no bearing when using the USB-C port for charging the Roam with or without, the Sonos supplied charger?

All the chargers I have tried have been 3rd party Qi-certified chargers. Sonos admits they all meet the requirements to charge the Roam -- yet they don’t charge it. I think it would be better to have a list of chargers that work than a list of ones that don’t. I haven’t found one that actually works despite Sonos claiming that “any” Qi-certified charger will work. They just stated that they suspect a software bug and a fix is in the pipeline. I’d rather wait for this update than try to do any more troubleshooting like identifying chargers and making a list. I think -- at this point -- the most helpful thing for people here is to know that Sonos has acknowledged the possibility of a software bug and they are working on a fix.

Thanks for your input.

Ken_Griffiths

@petridish38,

Just to add then, this 3rd-party dual Qi certified charger (see link below), which I got from Amazon, is currently working okay with the Roam for me. Whilst it is a ‘fast’ Qi charger that supports upto 2 x 10w power output, the Roam will only charge (wirelessly) at a ‘standard’ 5w anyway.

I personally prefer to use a 5v/3A (15w) PD USB-C charger, as those will quickly charge the Roam fully in approx. 2hrs-30mins from ‘empty’.

https://www.amazon.co.uk/gp/product/B07QYSHM8P

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