Trending Lyricist I

Answered

Roam Won't Turn On... I've tried the "hold the button for 12 sec"

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I read the whole thing:

charge it

hold the button on the back for 12-15 seconds

This doesn’t work.

When I am charging it, the orange light is indicated on the front of the speaker

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ctweichmannAnswer

Trending Lyricist I

sadly, the roam has died… and unfortunately, Sonos doesn’t stand behind its products more than a year. so this will become eWaste on our planet. huge disappointment with this. Now I am stuck with a $50 charging base that I can’t use.

/s It’s good to see Sonos is standing behind their mission: “Help the world listen better.”

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Skyhawk

Lyricist I

Tried resetting by holding the power button for 12 seconds and then hitting the power on for 2 seconds, no luck. Then I tried resetting by holding the power button for 12 seconds and then I plugged the power USB-C cord in and then hitting the power button for 2 seconds, no luck. Then I tried holding the power button for 12 seconds and then I plugged the USB-C cord in using a stronger Anker USB C 736 Chargerand then hitting the power button for 2 seconds, no luck. Then I tried holding the power button for 12 seconds and then I plugged the USB-C cord in using a stronger Anker USB C 736 Charger and also set the roam on the Qi (wireless) charger and hit the power button for 2 seconds, SUCCESS, the white light finally came on. The app then told me it need an update, which I did and I am so glad this worked, Try using the double charging method, it seemed to make it work. Hope this helps!

Schlumpf

Virtuoso

@Skyhawk

Very interesting… seems that the initial charging power has to be higher if the battery is drained very deep.
I usually charge my Roam with the original Sonos wireless charger for Roam. But each time the battery is drained to 0% putting Roam onto the wireless charger doesn’t start charging. The LED shows nothing… even after waiting for about 10 minutes.
If I connect Roam via USB C the LED immediately shows charging status and the battery is charging.
After about 2 minutes Roam powers on automatically.

Ralf

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lazyboy0172

Contributor I

similar issues here, on multiple roams unfortunately, both times ~13 months after purchase, so 1 month after warranty. The first time Sonos was kind enough to replace out of warranty, but not this time. I’ll try to replace the battery myself to see if that does anything. Very unfortunate that there’s so many issues with the Roam, and that Sonos refuses to help fix these. Doubly so because they made the right moves with the Move- user-replaceable battery that they sell on the site, and seemingly pretty durable because I’ve had my Move for years and haven’t had any issues. But now 2 of my 3 Roams have broken Just out of their paltry 1 year warranty.

A very, very sad move coming from a company that positions itself as environmentally-friendly with its sustainable packaging, ota updates to speakers, etc. Selling $200 speakers that break after 13 months is absolutely abysmal, and is a rare misstep from this company.. I have over 20 sonos speakers around the house, and generally have great experiences with all but my Roams. unfortunately, the Roam is the only small, battery-powered speaker they have. In fact it’s the only thing small enough regardless of battery for me to justify putting in the bathroom.

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oksi

Lyricist I

Same issue here. Couldn’t agree more with all of your disappointment with this product.

I also own several other SONOS speakers and never experienced an issue. Roam is clearly a faulty product.

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Laney0620

Lyricist II

Thanks for the reply Ken. It’s simply not been my experience. I’ve tried to charge my roam now on several PD certified charges and frankly it’s dead, I get an orange light and no combination of button presses and charge time makes a difference.

judging by the multitude of threads on several websites on this topic I’d say you should feel blessed you haven’t had an issue.

And FWIW I’ve not had one minutes issue with my Move. Like you I’ve left mine outside and it’s been bulletproof. My Roam is faulty. I’ve no doubt about it.

Clearly I (or many other users here) cannot rule out a fault with any Sonos product as we don’t have the tools, or access, to check such things… that’s an issue you would need to take-up with Sonos Support etc.

My post here earlier, is based on the experience the Wife and I have had with our Roams, but just to add my grandson has a Roam too and he’s not had any issues. Statistically, I’m sure some small percentage, of the many hundreds/thousands of Roams sold maybe faulty, but that’s where the warranty cover (or extended warranty cover) comes into play.

Many of our home electrical devices are covered for Five years here anyway, as I’ve been ‘bitten’ in the distant-past with a Bang & Olufsen TV that failed shortly out of warranty - so I tend to shell-out a little extra cash these days, for that extra peace of mind… if the Roam is within warranty, then speak with Support via their usual LINK.

I’m experiencing this too. Odd because I have a play one and that still works to this day but the room I’ve had for 18 months and now it’s dead. It’s usually charged in acts as a group speaker in the house but I decide to take it with me to New York and it never had enough power. Once I unplugged it it was really weird it was working fine when I left, I was just listening to music surround sound and then like five hours later after packing and it stopped working and has not been charging since like the light came on the white light came on once or twice but as soon as I take it off, it has not come back on. Does bums me out because I was going to get my family one but not if it’s going to be a waste of money.

Ken_Griffiths

I’m experiencing this too. Odd because I have a play one and that still works to this day but the room I’ve had for 18 months and now it’s dead. It’s usually charged in acts as a group speaker in the house but I decide to take it with me to New York and it never had enough power. Once I unplugged it it was really weird it was working fine when I left, I was just listening to music surround sound and then like five hours later after packing and it stopped working and has not been charging since like the light came on the white light came on once or twice but as soon as I take it off, it has not come back on. Does bums me out because I was going to get my family one but not if it’s going to be a waste of money.

Which charger have you been using to charge the Roam - is it PD certified, is it a USB, or a Qi charger and what’s its power output Amps/Volts?

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Laney0620

Lyricist II

It’s been on usb port charger and plug from Sonos. As I stated it was charged and working fine 9/23. The Sonos qi charger died a month ago. It’s been on USB with a 30w plug for 48hrs. The red light on. White light was on and blinking for a bit yesterday then I tried to turn it on and has not coke back on.

Ken_Griffiths

It’s been on usb port charger and plug from Sonos. As I stated it was charged and working fine 9/23. The Sonos qi charger died a month ago. It’s been on USB with a 30w plug for 48hrs. The red light on. White light was on and blinking for a bit yesterday then I tried to turn it on and has not coke back on.

Can you perhaps post/attach an image from the power adapter(s) you have been using, showing their actual power-output in terms of Amps x Voltage (Watts). It maybe handy to check/ensure they are actually compatible. Note if using a non-certified PD charger, or the cable supplied, it ‘may’ cause damage to a device in some instances, as the output power could spike etc. See this link:

https://www.makeuseof.com/tag/usb-pd-power-delivery-charger/

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sjw

Local Superstar

There is no Sonos recommendation of needing to use a PD charger so should not be relevant. PD may give better results but any charger giving 10W or more (5V, 2A) should be fine.

Ken_Griffiths

There is no Sonos recommendation of needing to use a PD charger so should not be relevant. PD may give better results but any charger giving 10W or more (5V, 2A) should be fine.

The PD certification is just a desired ‘standard’ to use, as outlined in that article I linked to earlier - I would not otherwise personally recommend using a power adapter that can perhaps exceed the maximum power stated on the bottom of the Roam 3A x 5V (15 watts) because if the non-certified charger does (ever) spike and exceed that limit, it may cause some damage to the speaker. The PD chargers are designed to prevent that from happening and can go upto 240W and be used safely with all sorts of devices. See their various power outputs for compatibility with the Sonos Roam.

If the USB_C charger is not PD certified (all my own USB chargers are) - and a device connected to it perhaps had power failure issues. I would be concerned to the extent that I would never personally use that charger in my Home again.

My PD certified chargers are capable of charging two Sonos Move speakers at the same time, for example, or just a single Roam etc.

It sometimes ‘may’ possibly be the charger that can cause problems with the connected device, so I would not overlook that as perhaps being a cause of the problem in some cases.

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