Roam Won't Turn On... I've tried the "hold the button for 12 sec"

A Roam can be off its charger for many weeks and will fire back up straight away when connected to a PD certified charger - had you perhaps switched off its ‘battery saver’ feature, which is designed to power off the device completely after 30 minutes of inactivity?

The Wife and I have each had a Roam since they first launched a couple of years ago and not seen any issues with their batteries - they still provide all-day playback from a single charge and will charge back to 100% in under 2hrs 30mins. We also have two of the larger Sonos ‘Move’ speakers (had those about 3-4 years and their batteries have stayed working fine too.

I’ve left those bigger speakers in the Garden overnight having played them all afternoon/evening and they always immediately spring back to life when placed on their charger loop. The Sonos  ‘battery saver’ feature has always worked well for our devices.

Note: We do only ever use the Sonos provided, or PD-certified, chargers with our products, so maybe that’s a factor here too - I’ve not seen many users mention that they returned their Sonos charger along with their Roam to Sonos, so I’m wondering if the charger used perhaps was not an official product and maybe also not PD-certified, in some cases.., just as a thought🤔?

Thanks for the reply Ken. It’s simply not been my experience. I’ve tried to charge my roam now on several PD certified charges and frankly it’s dead, I get an orange light and no combination of button presses and charge time makes a difference. 
 

judging by the multitude of threads on several websites on this topic I’d say you should feel blessed you haven’t had an issue. 
 

And FWIW I’ve not had one minutes issue with my Move. Like you I’ve left mine outside and it’s been bulletproof. My Roam is faulty. I’ve no doubt about it. 

Clearly I (or many other users here) cannot rule out a fault with any Sonos product as we don’t have the tools, or access, to check such things… that’s an issue you would need to take-up with Sonos Support etc.

My post here earlier, is based on the experience the Wife and I have had with our Roams, but just to add my grandson has a Roam too and he’s not had any issues. Statistically, I’m sure some small percentage, of the many hundreds/thousands of Roams sold maybe faulty, but that’s where the warranty cover (or extended warranty cover) comes into play.

Many of our home electrical devices are covered for Five years here anyway, as I’ve been ‘bitten’ in the distant-past with a Bang & Olufsen TV that failed shortly out of warranty - so I tend to shell-out a little extra cash these days, for that extra peace of mind… if the Roam is within warranty, then speak with Support via their usual LINK.

Reporting same issue. Roam no longer charges or powers on. The orange light stays on when plugged in to the charger but is not responsive to the power button for powering on or resetting. Light does not come on at all unless plugged in to USB-C charger. Will try contacting support to see what happens. This is disappointing given how many Sonos products I have purchased and invested in. I have bought a Five, Sub, Arc, 2 Play 1’s, Beam, 2 Moves, Era 300, and 1 Roam that is a paper weight now.

Providing an update. This is what Sonos support will tell you about this issue. “I'm afraid that according to the information from our system, your Sonos Roam is out of warranty since MM/DD/YYYY. For this replacement, we can offer a 30% discount on the replacement unit since it is outside the warranty period. You will need to send your unit back to us, and we'll be sending you a coupon code you can use on sonos.com to get a product or set of speakers. Please, let me know if you want to proceed with this process. It will be a pleasure to help you.” So basically, it’s a product that dies with a poor quality power issue. Don’t buy the Roam. Other speakers are good, but stay away from the Roam.

Thanks for this. Was my experience also. I have gone ahead and bought a replacement battery and am going to try to fix it myself, it looks simple enough to do. I refuse to give Sonos more money for a faulty product. This product issue has really soured my opinion of the company. 

The same thing happened to mine.  Dead.  I got the same message from Support.  I complained that it was just over a year old and they sent me a new one instead of the 30%.  The new one lasted one day. 

I will never buy a Sonos again.  I bet it was the firmware update.  Great way to force obsolescence.  

So what happened to the replacement Roam that lasted one day? It would certainly have been within warranty, as a band new device - even refurbished products carry a Sonos warranty.

Posting this in case anyone stumbles across this thread with the same issue. 
 

I chose to buy a replacement battery off Amazon and some cheap tools. Took about 45 mins following a YouTube Teardown video of the Sonos Roam (look for Shaks Hacks) but I was able to swap out the battery and it jumped back to life. 
 

Been two days. It’s working perfectly and has been able to be topped up on charge. I’ve zero experience or skill in doing this kind of thing, I’m happy to have fixed my Roam vs create more landfill.