Contributor I

Answered

Roam won't connect to wifi for setup.

7 replies
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Reading through this forum I can see that a number of people are having trouble trying to add the Roam to the existing wifi network. I couldn’t find a clear answer to the problem though. The rest of my Sonos products have been working just fine for over 6 months on the same wifi network, so why does the app tell me there is a problem with my router and cannot connect the roam??

Normally Sonos set-up is wonderfully east so this is really doing my head in.

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Ken_GriffithsAnswer

Yes that’s fine too - maybe switch off ‘Private Address’ in the iPad settings wifi network connection.

Have you tried a factory reset of the Roam before trying setup again … see this link:

https://support.sonos.com/s/article/1096

Ken_Griffiths

First, note that the Roam is S2 App only (it will not work on S1). Also ensure your router WiFi is 802.11b/g/n compatible for the setup.

If relevant, switch off QOS/Airtime fairness on the router itself and perhaps temporarily switch your mobile controller device to use the 2.4Ghz WiFi band and ensure your mobile meets these mentioned system requirements

T

TikibrettAuthor

Contributor I

Cheers Ken,

I have updated the app to the S2 version so all good there. I am using an Airport time capsule fixed on 2.4Ghz. The specs advise ‘Interoperable with 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac devices’.

I have my tablet connected to the same network. Does this all sound about right??

Ken_Griffiths

Cheers Ken,

I have updated the app to the S2 version so all good there. I am using an Airport time capsule fixed on 2.4Ghz. The specs advise ‘Interoperable with 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac devices’.

I have my tablet connected to the same network. Does this all sound about right??

Yes that sounds fine to me so far - what tablet/operating system is the S2 App running on?

T

TikibrettAuthor

Contributor I

I am using an apple iPad gen 6. software version 14.4.

Ken_GriffithsAnswer

Yes that’s fine too - maybe switch off ‘Private Address’ in the iPad settings wifi network connection.

Have you tried a factory reset of the Roam before trying setup again … see this link:

https://support.sonos.com/s/article/1096

T

TikibrettAuthor

Contributor I

You rock Ken!!!!! Apparently my brand new Roam needed a software update first. It’s sorted and even the bluetooth connectivity is working now.

Thanks so much for your help Ken.

Brett

Ken_Griffiths

Ah that’s great news Brett - glad you have sorted it. 👍

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