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jbakke
Contributor I
February 6, 2023

Roam unable to register - Ready to return

My current setup has a BEAM gen 2 up and running easily on the wifi network for my TV.

 

I bought Sonos Roam SL as a speaker to connect to my computer a bluetooth device.

 

I have tried this numerous times:

  1. Factor reset (power + play) wait for green blinking
  2. Sonos app (iOS) go to system and add device.
  3. Device shows up, connects to my wifi (takes a few minutes)
  4. Shutdown (5 second press) and startup
  5. Shows in my Sonos app -- as unregistered.
  6. Click to register, asks for my account + password

At this point, it NEVER works.  Says something went wrong please try later.  Wow, that’s as useless an error message as you can get! 

My online profile shows my Roam SL registered, so it got to your website.

 

I figured, ok don’t care if it doesn’t work over wifi, I need bluetooth anyway:

The instructions say press-hold power button to get pairing tone and blue light… NEVER happens…

I’ve seen conversations about getting the firmware updated.. how can I accomplish that?  The sonos app doesn’t see it registered and there doesn’t seem to be an option to ‘upgrade firmware’.

 

And to add to the pain, when I’m in this state in the Sonos app, the Beam often drops out and disappears on my IOS app.

 

Please, all I want to do is to use this as a bluetooth speaker.  It shouldn’t be that hard. 

I see notes about “rebooting” your wifi network.  Well, I did that.  No improvement.  I do see the device on the wifi, so I did DHCP reserve the device to insure the IP address is always the same.

 

BTW, “reboot your network” are you kidding me?  I’ve got servers and multiple computers running my wifi and hard wired for the home and family.  I bit the bullet and reset the wifi.  Same results.  You can’t tell me it’s the WIFI problem.  I have synology mesh network, and if I try to connection with IOS app when I’m roaming on the remote: forget it, I can’t get anywhere. I don’t have a restrictive firewall, no content filtering, UPnP is enabled if needed (can’t imagine sonos would use that -- I hope not).  Its as open as any basic WIFI can be set to safely.

 

Sonos, please let me know how to proceed.  I love the speakers but your software is -- well -- * at this point. 

 

-Jeff

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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    12 replies

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    cghempel
    Lyricist II
    February 21, 2023

    It is possible that I have a bad device, although that is not the conclusion that Sonos arrived at.  The Sonos rep I worked with did state that they would look at updating their SOP for device connectivity and resets.  On the phone, the rep didn’t foresee how WiFi connectivity could be an issue and was initially perplexed as to how I wouldn’t have connection.  In my opinion, it’s not that uncommon to be somewhere without a network at all or where a public WiFi network won’t suffice for this use.

    Given it is a speaker designed to be used away from home, I don’t see why they would require registration prior to using it over Bluetooth to begin with.  Let me register it when I get home and want to connect it to the rest of my system, but in the meantime I think the Bluetooth should be enabled. 

      mfowmes
      Lyricist II
      April 1, 2023

      I had the same issue as described with my roam (I had to reset everything due to an major issue), all my other Sonos products factory reset and connected fine, the Roam kept failing at the final step and simply said unable to register.

      Long story short, I turned the 5GHz radio off on my router. Tried again and worked perfectly. So I’d say it’s a problem with wifi band. Use 2.4GHz on its own for this process and then reenable afterwards.

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