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DGT1
Contributor I
May 17, 2024
Answered

Roam unable to connect but it shows as an option

Since the latest Sonos app update my Roam has connection issues. It shows in the app as an available speaker but an error message pops up “Unable to connect. Try again later”.

All other speakers connect and play, except the Roam. 

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    BoiseChrisAnswer
    Lyricist III
    May 17, 2024

    I just performed a system update on the Roam software through the app. Now it works as expected.

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    JDBJ
    Contributor I
    May 19, 2024

    The Roam is now officially retired to a drawer. Just bought a new ERA 100 and spent 5 hours trying to add it to my system.  No go. So it goes back tomorrow. Bottom line: the 3 most complex, difficult and frustrating things in life are higher mathematics, rocket science and getting Sonos speakers to work. 

      Whydoweneedusernames
      Lyricist I
      June 4, 2024

      Having the same exact issue here. Sonos Roam displays as an option, but unable to connect. This is a new issue that accompanied updating to the new iOS app.

      I’ve done this 3 times in the past week. It’s worked for a day, then you wake up and have to reset it again. Repeat.

      It was working fine for years up until a few weeks ago! What has Sonos done?

        4nnoyed
        Lyricist I
        June 11, 2024

        How do you update it in the stupid new app?

        4nnoyed
        Lyricist I
        June 11, 2024

        NM found it thanks to @DGT1 

        Guy New641
        Lyricist I
        July 22, 2024

        Had a similar problem. Roam was found but constant message “Unable to Connect try again later”. Going into settings and selecting Roam device and doing a software update solved the problem (for now).  

        Pity though, for some reason in the last two months the Roam has been blighted by problems and reliability. 

         

          Blue Jay Way
          Lyricist I
          July 30, 2024

          I bitterly regret having invested in Sonos. Fine if it’s working, but the moment something goes wrong, it’s a catastrophe. 

          I’m sick to death of trying to get the stupid Roam to work, ‘unable to connect try again later’. Tried again while I’m waiting on the Sonos helpline for 25 minutes (they can’t even get their wait music to play properly, by the way) and now the Roam is working but not the Playbar.  Great.

          Yes I’ve turned everything off and on about a hundred times including router (which is highly inconvenient), and did ‘forget device’ on Bluetooth and reconnected, and deleted the app and reinstalled it… Pathetic.

          These are meant to be superior products (they’re certainly priced as such) but I find them deeply frustrating. It’s as if they’ve spent all their cash on nice hardware and don’t realise the stuff is actually meant to work. 

          Not surprised the helpline is clogged up and chat offline - loads of angry customers out there.

           

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