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DGT1
Contributor I
May 17, 2024
Answered

Roam unable to connect but it shows as an option

Since the latest Sonos app update my Roam has connection issues. It shows in the app as an available speaker but an error message pops up “Unable to connect. Try again later”.

All other speakers connect and play, except the Roam. 

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    BoiseChrisAnswer
    Lyricist III
    May 17, 2024

    I just performed a system update on the Roam software through the app. Now it works as expected.

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    16 replies

    Wezp94
    Lyricist I
    May 17, 2024

    Same issue here

      Stuart36
      Lyricist III
      May 17, 2024

      Same here. On hold with support. Says it will be 65 minutes...

        BoiseChris
        Lyricist III
        May 17, 2024

        Having the same exact issue here. Sonos Roam displays as an option, but unable to connect. This is a new issue that accompanied updating to the new iOS app.

          BoiseChrisAnswer
          Lyricist III
          May 17, 2024

          I just performed a system update on the Roam software through the app. Now it works as expected.

            DGT1Author
            Contributor I
            May 18, 2024

            Working after the update. So much for Auto Update doing its job. 

            JDBJ
            Contributor I
            May 18, 2024

            The Roam is a piece of junk. Urge to throw it against a wall. It will NEVER connect with my system.  Requires playing/fooling with it for an hour or more to get it to come on.  Sometimes it just won’t.  This is a great product when it works...but it rarely works. Major regrets in buying this thing!

            bluewhirl
            Lyricist I
            May 19, 2024

            Mine too. I factory reset it and now it always fails in the middle of the workflow to re-add it into the system. Oddly enough, Airplay works still. I don’t seem to have the software upgrade option.

            bluewhirl
            Lyricist I
            May 19, 2024

            Oh I fixed it by going to iOS app store to force upgrade the app itself. 😤

            DGT1Author
            Contributor I
            May 19, 2024

            Roam definitely has connection issues, especially while running on the battery after powering on. seems to connect fine as long as it is powered externally.
             

             

            DGT1Author
            Contributor I
            May 19, 2024

            Regarding system updates, click the gear icon in the upper right hand corner, then select “Manage” on the right side. It isn’t an obvious link as it is greyed out and not bold. From there you will find System Updates, second from the bottom.
             

            User Experience team might consider making it easier to find.

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