Roam Stereo Pair randomly unpair.

Yes, it was the one named Køkken.

@James L. , Just talked with Customer Care.

The faulty device was this one: 54-2A-1B-BE-54-40: named Sonos Roam.
If that is not true, then please correct.

If our team have identified that as a faulty unit then I’ll believe them. If they’ve initiated a replacement process for you then please do go ahead with it 

They have more tools and information to go off than I do here on the Community, so please continue to engage with them.

@James L. , i have now installed the replace Roams with the one called Køkken. It has been running for some days, still with unpairing Stereo. Last test was today, where the loadspeakers is just 2 centimeter between them and create network connectivity. Stereo was unpaired again.

Diagnostics: 57306434

What on earth can i do to get this working? Is it the wrong device that was exchanged?

Kr, Torben 

I’m honestly not sure, and it’s disheartening to hear the issues are still there.

You should continue to speak to our support team at this point, since it does seem to require some further troubleshooting, which I can’t effectively provide here. 

If they do end up coming to a conclusion and resolution, I would be interested to hear what that is, so do keep me updated.

I just received my second ROAM and stereo paired them, they continuously  drop off, sometimes both drop off and are no longer appear on the controller then one starts playing but I an no longer able to control them. I have reset and paired these over and over. Also I notice if I move them all bet are off, pairing goes away on one or both sometimes I’m  <10ft from my router sometimes and it’s called ROAM? 

This is very frustrating there is a major bug. I’ve had SONOS products since 2006 and have never had so many issues.

Same issue here. It used to work (upon release date) but some update broke it for sure. Now IF the pairing succeeds I get only one speaker to work, and breaking the stern pair enables the other speaker. Yup, strange. But then when I change the volume from the source it only becomes effective on 1 speaker since it doesn’t have a stereo pair.

It just doesn’t work, also not in my other house (with different WiFi obviously) so that can’t be the issue. I’m going back to old school receiver and cabled speakers and play from CD. That always works since there aren’t any software updates.

Stereo pairing of Roams is working here for me. I did do some testing of this, quite recently, as outlined here in this thread:

https://en.community.sonos.com/troubleshooting-228999/sonos-pair-disconnecting-on-a-daily-basis-6872136?postid=16604312#post16604312

I couldn’t get the pair to fall apart at all.

Thanks for this! I’ll check my WiFi (again) but the thing is, it used to work reasonably well. Now pairing as stereo often fails (“try again”) and when it succeeds I only hear one speaker. Then I break the pair and both speakers play, albeit in mono. And when I change the volume only one speaker adjusts. Must be a firmware issue as well….

I’m not seeing the issue here personally speaking, nor seeing too many similar complaints about this, considering how many Roams are probably out there… what you can do though, is whenever you encounter a problem like this and are able to easily reproduce it, is take a system diagnostic report within 20 minutes, or so, of noticing the issue. Note the diagnostic reference number and then speak/chat to Sonos Support Staff about the issue and see if they can see where the problems are, whether that’s with the speakers, or the local network.

Hope the links included above assist you to get the matter sorted.