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Paulchefbailey
Contributor I
May 14, 2024

Roam sl

  • May 14, 2024
  • 11 replies
  • 411 views

Since I updated the app at the weekend my Sonos roam SL will not connect to my account. 
Switched off and on WiFi, factory reset have been tried. It gets discovered, links but when it gets to adding I get

There was a problem linking your Sonos Roam SL to your account.

!

Try again

 

can anyone help?

 

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    User47831
    Contributor II
    June 22, 2024

    i’ve had similar  thing - bought the roam to take away on trips and add to home system , after hours got it finally connected to home but then went away and spent hours on holidays trying to find why it won’t connect to bluetooth , i’ve tried everything suggested and called  support ( no help and i can’t wait for an hour ) and suggesting as a solution  “  make sure your roam is turned on” is not a solution it’s patronising nonsense . I’ve gone from massive Sonos fan from the very first product as an early adopter many years ago to a  sonos detractor . If you can’t help me sort my Roam then i’ll help you with some advice  get your *  together Sonos or lose millions 

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