Roam not waking

  • 26 April 2021
  • 2 replies


My Roam is not waking up. When i recieved it i set up my Roam and tested it. After a while i tried to start it again and it wouldnt. It just showed as not connected in the App. And nothing i have tried with the Sonos help page helps. And now it dosent appear in app either. Any suggestions?? 


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2 replies

Userlevel 7

Will the Roam charge?

Perhaps check the power output of the charger you are using? The minimum requirements are 5v/1.5A (7.5w), but I would personally recommend using a 2A or 3A charger (10w-15w).