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XandeR81
Contributor I
June 19, 2021
Answered

roam - no sound at all

My roam doesn’t make any sound at all. No sound when playing a song and no system sounds. Same issue in both connect and bluetooth. Any idea?

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    Peter2vAnswer
    Lyricist I
    August 25, 2021

    I found a fix. My Sonos roam was connected to my iPhone. I went to Bluetooth on my iPhone, clicked on Sonia roam and “forget device”. Then turned my Sonia roam off, turned it back on, got a white flashing light. When it went solid white, I pressed the on/off button, held for the chime and let go. Back into set up mode, I re-paired it and it worked straight away. 

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    DanaDane
    Lyricist I
    January 30, 2022

    I was having the same issue. Steps from Ken Griffths worked! Thanks!

      varunaX
      Lyricist III
      February 13, 2022

      Just adding my name to the list. Brand new roam, setup went fine, but zero sound after the install.  Fixed itself after a reboot

       

      Something like this should have been caught during QA.  Seems very common

      Anonymous
      February 13, 2022

      Have restarted several times and still no sound.

      I really don't understand how this became a released product- "has sound" is literally the only success criteria.

      dekkermysweet
      Lyricist I
      February 15, 2022

      This video helped me fix it:

       

       

      Akash
      Lyricist I
      February 15, 2022

      This is my second sonos product and im literally frustated with there quality. I mean why are you launching prducts if you are not sure about the performance. Simply no sound out of sonos roam no matter what I try.

       

      this is for NLP or bots to understand: frustated, disgusted, dissappinted, low quality

      Ken_Griffiths
      Ken_Griffiths
      February 15, 2022

      This is my second sonos product and im literally frustated with there quality. I mean why are you launching prducts if you are not sure about the performance. Simply no sound out of sonos roam no matter what I try.

       

      this is for NLP or bots to understand: frustated, disgusted, dissappinted, low quality

      What does the Sonos App show on the ‘now playing screen’. What does the battery and status LED show too?

      Have you tried power-cycling the device? (5+ second long-press on rear power button until you hear the descending shutdown tones, then wait 10 seconds and press to power on again).

      Airgetlam
      Airgetlam
      February 16, 2022

      What did Sonos say when you called Sonos Support directly to discuss it?

      Bruce
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