Contributor I

Answered

Roam keeps turning itself on.

79 replies
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Just set up the Roam. Sounds great but a few minutes after I turn it off it comes back on. Has done this several times. Any ideas?

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James L.Answer

Retired Community Staff

Hey folks,

I answered this in the main announcement thread, but I’ll copy my response over here and also link the main thread below. I encourage you to read it as I’ve answered a lot of Roam questions over there. :relaxed:

“That’s correct, both Move and Roam do this. The Roam is designed to wake up whenever the Sonos app is foregrounded. It’s by design to ensure there is little to no delay between opening the app and being able to target playback to that speaker. When the Roam or Move powers on this way and is not targeted for playback, it will be in a low power state, so battery drain will be kept to a minimum. Rest assured, you shouldn’t see any negative effects from the Roam waking like this.”

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DavidSUSAFA

Lyricist I

Same issue here and is very annoying. Fully charged the Roam night before and next day it’s 35%. Yes it turns in anytime you use another Sonos speaker, even changing songs or pausing them. This is ridiculous. Love the sound and functionality of the Sonos products but this seems to be a miss. Should have the ability to fully keep it off and function as designed for a moveable speaker. Defeats the purpose of having it in a ready state to take with you when you have to find an outlet to charge it within an hour or so. Needs to be fixed with an update if possible or going to return and get another brand. Never had an issue with my Boom speakers. Sonos sounds amazing, wish the function was the same.

You can completely power it off by long pressing the power button for around 5 seconds… I did that when it’s fully charged on Sunday and put it on again yesterday (that is over 48 hours later), and the battery level was 99%.

Actually mine turns itself back on after holding the power button for 5 seconds when on the wireless charger. I did do the hard shut down before going to bed and the next morning it had lost 5% in 9 hours.

I have to agree completely. I would not have bought this Roam product if it constantly did this. Why is there a “hard turn off” feature if you hold the button for 5 seconds, and then it turns on again? Our household has over 10 Sonos speakers--they are not cheap. A software upgrade to the Roam so it STAYS POWERED OFF after 5 seconds, and ensures it STAYS OFF until I want to use it again and it is at the relative same charge as when I powered it off is NOT TOO MUCH TO ASK.

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potamus

Lyricist II

Morning, just chucking in my thoughts.

Roam was at 58% charge last night. Put it on the QI pad and switched it OFF (not sleep). It stayed off. Went to bed a couple of hours later and it was still off (QI pad showed it was charging).

Middle of the night I got called out by work - noticed the Roam was on - single white light, QI pad still flashing its charging. Took it off the pad and switched it OFF.

This morning I switched it back on and its at 46% charge.

Not very good is it?

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Lsch3

Lyricist I

This is so incredibly annoying. I don’t ever use the Sonos app and my roam continues to turn on by itself. I have to charge it every few days because it dies even though it’s not being used. Really a bummer of a “feature”.

Airgetlam

As a guess, you’re putting the Roam in ‘standby’ and not actually turning it off.

Bruce

Ken_Griffiths

Morning, just chucking in my thoughts.

Roam was at 58% charge last night. Put it on the QI pad and switched it OFF (not sleep). It stayed off. Went to bed a couple of hours later and it was still off (QI pad showed it was charging).

Middle of the night I got called out by work - noticed the Roam was on - single white light, QI pad still flashing its charging. Took it off the pad and switched it OFF.

This morning I switched it back on and its at 46% charge.

Not very good is it?

The Roam does, and is designed to, power on when placed on a charger and can be used whilst charging.

If it’s losing the charge, then I suspect the charger is not providing a sufficient power-output, perhaps?

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PJ_Inter

Lyricist I

I don’t love the response by James L.. This is, of course, opinionated and can be argued both ways. Wired and wireless speakers have two very different uses. The SONOS app and wired speakers offer significant convenience. If I intend on using a wireless speaker then I’ll turn it on because its traveling with me. It sounds like SONOS designed it to be an alternative to the wired speakers, but from a marketing perspective it acts as a compliment to.

So what is my point? Create a feature where you can enable / disable the auto power on feature when you open the SONOS app. Allow your customers to chose its intention as primary or complimentary.

Ken_Griffiths

So what is my point? Create a feature where you can enable / disable the auto power on feature when you open the SONOS app. Allow your customers to chose its intention as primary or complimentary.

Isn’t that option already there for the user, who can either leave the Roam in standby mode, or power off the device completely. The fact the speaker wakes-up for 3 minutes when the Sonos App is opened is really neither here, nor there, when it comes to overall Battery drain - its network adapter in low power mode listening out for the WOL packet for long periods is what is draining the Battery.

The only worthwhile way to stop that Battery drain is to power-off the device completely and the power-button option is there to do that.

T

TetonPT

Lyricist I

I would really like to see Sonos fix this my making it simply turn off when you use the power button to turn it off. WAY too complicated to figure out how to make the thing turn off and say off so it doesn’t drain the battery.

PLEASE SONOS DO A FIRMWARE UPDATE TO MAKE THE ROAM TURN OFF WHEN IT IS TURNED OFF!!!!!

Ken_Griffiths

I would really like to see Sonos fix this my making it simply turn off when you use the power button to turn it off. WAY too complicated to figure out how to make the thing turn off and say off so it doesn’t drain the battery.

PLEASE SONOS DO A FIRMWARE UPDATE TO MAKE THE ROAM TURN OFF WHEN IT IS TURNED OFF!!!!!

It’s not actually that difficult - perhaps take a moment to view this YT video:

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