Contributor I

Answered

Roam keeps turning itself on.

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Just set up the Roam. Sounds great but a few minutes after I turn it off it comes back on. Has done this several times. Any ideas?

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James L.Answer

Retired Community Staff

Hey folks,

I answered this in the main announcement thread, but I’ll copy my response over here and also link the main thread below. I encourage you to read it as I’ve answered a lot of Roam questions over there. :relaxed:

“That’s correct, both Move and Roam do this. The Roam is designed to wake up whenever the Sonos app is foregrounded. It’s by design to ensure there is little to no delay between opening the app and being able to target playback to that speaker. When the Roam or Move powers on this way and is not targeted for playback, it will be in a low power state, so battery drain will be kept to a minimum. Rest assured, you shouldn’t see any negative effects from the Roam waking like this.”

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Ken_Griffiths

My understanding is that in the same manner as the Sonos ‘Move’, a playing ‘Roam’ will fall into sleep-mode after 30 minutes of inactivity, when off its charger.

If a user opens the Sonos app on the same network, the app sends a signal to the ‘Roam’ to wake it up, so that it's ready to play music, if music isn’t played to the Roam, it will simply go back to sleep after 5 minutes, to also help preserve its battery.

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sdtheclub

Enthusiast I

Just set up the Roam. Sounds great but a few minutes after I turn it off it comes back on. Has done this several times. Any ideas?

My understanding is that in the same manner as the Sonos ‘Move’, a playing ‘Roam’ will fall into sleep-mode after 30 minutes of inactivity, when off its charger.

If a user opens the Sonos app on the same network, the app sends a signal to the ‘Roam’ to wake it up, so that it's ready to play music, if music isn’t played to the Roam, it will simply go back to sleep after 5 minutes, to also help preserve its battery.

Only if that was true for mine. When mine turns itself on it never turns back off and within 10 hours it’s dead. I can’t even leave it on the wireless charger because once it’s fully charged the charger turns off and 10 hour later the roam is dead again. The only way I have found to keep it charged is to keep it plugged in which isn’t what I’m looking for in a portable speaker

Ken_Griffiths

Only if that was true for mine. When mine turns itself on it never turns back off and within 10 hours it’s dead. I can’t even leave it on the wireless charger because once it’s fully charged the charger turns off and 10 hour later the roam is dead again. The only way I have found to keep it charged is to keep it plugged in which isn’t what I’m looking for in a portable speak

‘Roam’ should work that way, when it’s off its charger - maybe consider making a short (timed) edited video of your issue and take a diagnostic report and send those onto Sonos Support. Obviously the Roam should remain powered-on all the time when cabled to the correct adapter. I can’t account for your charger powering off, but assume that would mean the ‘Roam’ in that case reverts back to its ‘off-charger’ power-saving mode, but that will be catered for by your video and diagnostic report hopefully.

Ken_Griffiths

A few minutes ago, I made a quick ‘time-lapse’ animated gif from a video recording of the ‘Roam’.

If I don’t play any audio to the ‘Roam’, after opening the Sonos App (at 22:08 hours) to wake-up the device, it’s goes straight back to sleep within 3 minutes (at 22:11 hours).

So it looks like it’s only awake for 3 minutes and not 5 minutes as previously stated, before it then falls back into sleep-mode. (See times shown on mobile device).

I’m just not sure if my time-lapse animated.gif will work when posted to this forum.

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sdtheclub

Enthusiast I

I guess mine is broken and needs to go back because it has never turned itself back off unless the battery is dead.

Ken_Griffiths

I guess mine is broken and needs to go back because it has never turned itself back off unless the battery is dead.

In that case, I would submit a diagnostic report and post it’s reference back here and then speak/chat with Sonos Support (during opening hours) to see if they can assist. You can contact them via this LINK. Hope you get it sorted soon.👍

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Seingold

Lyricist I

The problem with the Roam is, when you’re home, you just want to use it as a traditional plugged in speaker for much of the time. But when you leave the Roam on a charging mat, it loses charge over time instead of gaining. Every time I leave it on the mat, it shows it charging, but by the next morning it’s dead. When it’s on the QI charging mat I just want it to stay close to 100% charge until I pick it up.

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sdtheclub

Enthusiast I

The problem with the Roam is, when you’re home, you just want to use it as a traditional plugged in speaker for much of the time. But when you leave the Roam on a charging mat, it loses charge over time instead of gaining. Every time I leave it on the mat, it shows it charging, but by the next morning it’s dead. When it’s on the QI charging mat I just want it to stay close to 100% charge until I pick it up.

I gave up on using the wireless charger because I have pretty much the same problem as you. Mine charges to 100% using the wireless charger but then it shuts off and because the roam loves to turn itself on and stay on the battery is dead before you know it. Leaving the roam plugged in all the time sucks but I don’t have much of a choice if I want it to be fully charged and ready for use.

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Gusound2020

Contributor I

I gave up on using the wireless charger because I have pretty much the same problem as you. Mine charges to 100% using the wireless charger but then it shuts off and because the roam loves to turn itself on and stay on the battery is dead before you know it. Leaving the roam plugged in all the time sucks but I don’t have much of a choice if I want it to be fully charged and ready for use.

Exactly. The only solution is to leave the unit plugged in. It is my understanding it is not a good idea to leave rechargeable batteries plugged in all the time; shortens their life. Not good on a $170 speaker. Power Off should mean OFF, not standby. This is really frustrating SONOS because in all other respects I love the Roam. I really don’t want to return it.

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tom.langdon

Lyricist I

I received the Roam yesterday. Charged it at 100%, played a few songs and put it in sleep mode.

This morning I noticed it was turned on with 6% remaining…

Can you explain this?

Thanks

This was my experience. Charged to 100%, put to sleep on a wireless charger, 8-9 hours later noticed orange and white lights blinking. Open the Sonos app and the Roam is showing charging off and on and 39% charge. I’ve switched to plugging it directly in to usb, so far so good today.

This! I’ve switched back to a wire for the same reason - orange & white flashing lights after being left on a qi charging pad. Felt like a fault state so didn’t want to keep doing it.

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