Roam connects to my PC laptop Bluetooth system but won't pair or play

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I was really looking forward to getting the Sonos Roam paired with my Windows bluetooth system but have now spent a couple of hours trying, but only get frustrated.

In particular, I got the blue light and went into my Windows systems and ‘added a bluetooth device’ and it then claimed that the Roam had been “connected”.

So far so good.

The problem is that I can’t get it to play any music or even ‘pair’ audio from my PC.

Help--please--this is very frustrating.

Vince

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G

GuitarSuperstarAnswer

Lead Maestro

So strange… not sure what it could be.

Try the troubleshooting steps in this article:
https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-10-723e092f-03fa-858b-5c80-131ec3fba75c

"Receive with simplicity everything that happens to you." - Rashi