Skip to main content
James1576
Contributor I
June 11, 2021
Answered

Roam causing Beam to disconnect

I recently bought a Roam for use outside. I’ve paired it with the app, however ever since I’ve done that we’ve had issues with our existing Beam showing up as an audio destination. It just seems to randomly disappear, and turning off the Roam does seem to help it come back. We had zero issues with the Beam until we added the Roam.

any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
GuitarSuperstarAnswer
Lead Maestro
June 11, 2021

Try unplugging the Beam from power for about a minute and rebooting your router. If this doesn’t help, you can try wiring the Beam directly to the router with an ethernet cable. You can also try changing your router’s wireless channel:

https://support.sonos.com/s/article/4769?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
View in thread

2 replies

GuitarSuperstarAnswer
Lead Maestro
June 11, 2021

Try unplugging the Beam from power for about a minute and rebooting your router. If this doesn’t help, you can try wiring the Beam directly to the router with an ethernet cable. You can also try changing your router’s wireless channel:

https://support.sonos.com/s/article/4769?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
julep
Lyricist I
June 15, 2021

Just received the Roam and I have the exact same problem, with a similar configuration. Impossible to get back all my settings.
Did you even try this at Sonos before launching your product ? How is it possible ?
I’m so annoyed that I’m considering to send the Roam back. 

 

    Terms & ConditionsAccessibility statement