Contributor I

Answered

Roam can’t add to system.

34 replies
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Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “
In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.
My system is A beam - wired connection,

2 one SL, a one and a play1 all in WiFi and have been running in this house a year now.
it kind of frustrating now.
Does anyone have any good ideas.

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M

McaloreAnswer

Lyricist I

Having the same problem with a Roam SL, bought it while on vacation and worked fine there. Now back home I want to add it to my home network, but registering it seems fails.

Had an older phone laying around (with iOS 15.8 that can’t run the new Sonos app) and using the old Sonos app I could finish the setup without issue.

Reading this made me remember how my wife always forgets to update the apps on her phone. Sure enough, she has the prior app (gold icon ver. 16.1) on her phone. I went through the steps to add the speaker, and it successfully complete.

The problem is 100% the new app. EDIT: now that the Roam speaker was added, I tried to use the new app (on my phone) to “add a stereo pair.” Immediately failed. Picked up the wife’s phone to pair the stereo Roam speakers and completed flawlessly. This new app is a flippin nightmare.

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B

bostjanp1

Contributor I

I had similar problem and was solved after logging out and after back again to the app.

J

JeroenTheuns

Lyricist I

SOLVED. Thank You Sonos Community forum.
Fully Remove the Sonos app (which I had updated just last week) completely from the iPhone. Reinstall it cleanly from the App store. Follow all steps as indicated, now the Roam adds as expected.

Longer version: The difference seems to be in added handling for some specific situations. In my case some of my other sonos speakers were still being used through airplay which for some reason prohibits new speakers to be added. Seems to original 80.x update of the sonos app simply didn’t handle that gave no clue what was going on which resulted in the registering of the Roam into my system to fail over and over again. The latest update 80.00.08 now handles this. It is still clunky since during the procedure iOS triggers multiple system popups that jumps to the background, so you need be somewhat handy and know how to switch back and forth between apps on your phone. Sonos is fixing the new app, but has a long way to go.
It is quite important to notice that only thanks to this forum I realized I had to manually remove the sonos app from my phone before I could reinstall the correct version from the app store. Without that step, the update to 80.00.08 remained invisible and could not be reached in the app store. Oh, boy, this is certainly beginning to smell of support hell.

Another major annoyance is the ‘temporary inability’ to change the wifi settings to switch your sonos speakers over to a new SSID. That is announced on the support page as one of the ‘features’ they will re-add in a future update. I take my Roam stereo air with me all the time for my presentations, so now I need to physically reset both roams to factory default and re-add, register and create the stereo pair each time. Come Sonos, I understand you need to rebuild a software ecosystem sometimes, but forcing an upgrade on such a scale with this amount of things broken or missing? Am I glad I don’t work at Sonos support right now. All the best! Hopefully the gaps and cracks can be repaired soon enough.
Kind regards.

B

bostjanp1

Contributor I

SOLVED. Thank You Sonos Community forum.
Fully Remove the Sonos app (which I had updated just last week) completely from the iPhone. Reinstall it cleanly from the App store. Follow all steps as indicated, now the Roam adds as expected.

Longer version: The difference seems to be in added handling for some specific situations. In my case some of my other sonos speakers were still being used through airplay which for some reason prohibits new speakers to be added. Seems to original 80.x update of the sonos app simply didn’t handle that gave no clue what was going on which resulted in the registering of the Roam into my system to fail over and over again. The latest update 80.00.08 now handles this. It is still clunky since during the procedure iOS triggers multiple system popups that jumps to the background, so you need be somewhat handy and know how to switch back and forth between apps on your phone. Sonos is fixing the new app, but has a long way to go.
It is quite important to notice that only thanks to this forum I realized I had to manually remove the sonos app from my phone before I could reinstall the correct version from the app store. Without that step, the update to 80.00.08 remained invisible and could not be reached in the app store. Oh, boy, this is certainly beginning to smell of support hell.

Another major annoyance is the ‘temporary inability’ to change the wifi settings to switch your sonos speakers over to a new SSID. That is announced on the support page as one of the ‘features’ they will re-add in a future update. I take my Roam stereo air with me all the time for my presentations, so now I need to physically reset both roams to factory default and re-add, register and create the stereo pair each time. Come Sonos, I understand you need to rebuild a software ecosystem sometimes, but forcing an upgrade on such a scale with this amount of things broken or missing? Am I glad I don’t work at Sonos support right now. All the best! Hopefully the gaps and cracks can be repaired soon enough.
Kind regards.

Wi-Fi problems are really something very bad. I have similiar problems to switch to another SSID.

D

Danny13

Lyricist III

Yup, 80.00.08 was the fix for me too on my iPhone. I was able to add my orphan Roam the first time with no issues - sailed right through adding to my account

(Interestingly, though I just closed the app, opened the App Store, searched for Sonos and although the only option was to “Open” the app, when I clocked on to the Sonos logo, it offered the Update.)

Unfortunately, add a stereo pair fails with this error:

“There was a problem adding stereo pair. Check the network connection and make sure your products are powered on.”

Of course they are powered on and look fine in the systems setting. I’ll have to debug later as I don’t have the patience today to continue to debug this crappy code.

Many thanks to bostjanp1 for his post to help get my orphan Roam connected and overcome my first hurdle! :)

D

Danny13

Lyricist III

Update:

Although adding the Roams as a stereo pair “failed” with an error message - it appears that they were added successfully when I look at the Your System > Manage page.

This code is such a hot mess. Feels like a beta version for sure.

D

Daryltx

Lyricist I

I got it to connect. I had the same problem adding my roam to my existing Sonos system with my new app. I tried rebooting my device, rebooting my router, and What finally worked was logging out of Sonos app and logging back in. Once I did that my Roam connected to the rest of my system.

M

Md727

Lyricist I

I’ve tried all of these suggestions and my new Sonos roam will not connect. All 10 of my other Sonos speakers are functioning without issue. Guess I’ll wait for another app update that hopefully fixes the issue.

S

sdmackie

Lyricist I

FIX! I was unable to connect my Roam to my system to play music on the network. I loaded the old app on my android phone and it told me the Roam needed an update. The new app (still running on my iPad) was not telling me this.

I was unable to update with the old app on my phone as it tries to get you to update the app first (no way I'm doing that). My iPad has the new Sonos app and it doesn’t show that the Roam needs an update. So I went to my PC which has the Sonos app running and I updated the Roam with my PC. Now it connects to the new app and works fine.

So the problem with the new app is it does not tell you or allows you to update your Roam.

N

Nnnn

Lyricist I

> Sonos app running and I updated the Roam with my PC. Now it connects to the new app and works fine

This also fixed the issue for me. I wasn't able to get Roam to play music as a system with Move2.

I installed the Sonos app on my MacBook and was able to update the Roam that way, which in turn fixed the problem

M

Mills69

Lyricist I

Having the same problem with a Roam SL, bought it while on vacation and worked fine there. Now back home I want to add it to my home network, but registering it seems fails.

Had an older phone laying around (with iOS 15.8 that can’t run the new Sonos app) and using the old Sonos app I could finish the setup without issue.

Reading this made me remember how my wife always forgets to update the apps on her phone. Sure enough, she has the prior app (gold icon ver. 16.1) on her phone. I went through the steps to add the speaker, and it successfully complete.

The problem is 100% the new app. EDIT: now that the Roam speaker was added, I tried to use the new app (on my phone) to “add a stereo pair.” Immediately failed. Picked up the wife’s phone to pair the stereo Roam speakers and completed flawlessly. This new app is a flippin nightmare.

Using older sonos app worked a treat for me… ROAM SL will not connect with new Sonos app and so advise to connect with old app is perfect and worked first time… thank you

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