Contributor I

Answered

Roam can’t add to system.

34 replies
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Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “
In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.
My system is A beam - wired connection,

2 one SL, a one and a play1 all in WiFi and have been running in this house a year now.
it kind of frustrating now.
Does anyone have any good ideas.

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McaloreAnswer

Lyricist I

Having the same problem with a Roam SL, bought it while on vacation and worked fine there. Now back home I want to add it to my home network, but registering it seems fails.

Had an older phone laying around (with iOS 15.8 that can’t run the new Sonos app) and using the old Sonos app I could finish the setup without issue.

Reading this made me remember how my wife always forgets to update the apps on her phone. Sure enough, she has the prior app (gold icon ver. 16.1) on her phone. I went through the steps to add the speaker, and it successfully complete.

The problem is 100% the new app. EDIT: now that the Roam speaker was added, I tried to use the new app (on my phone) to “add a stereo pair.” Immediately failed. Picked up the wife’s phone to pair the stereo Roam speakers and completed flawlessly. This new app is a flippin nightmare.

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A

ahaexp

Contributor II

Just bought a used Roam and unable to add to existing system from new app. Tried from four devices. Asked for PIN even -- no luck.

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Alexywhite

Lyricist III

Same issues with the Move 2. Sonos has been aware of problems with their rubbish app for days now and have done absolutely nothing to help their customers.

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Mr RufusAuthor

Contributor I

I found a Workarround - The issue is the new update of the Sonos App.
I Reset the Roam to factory default, and connectet it from the beginning again, but this time with an older Ipad, where the app, hadn’t been updatet. And it worked like a charm.

P

Pepperony

Lyricist I

What worked for me was to reset the Roam and to log-off from the app, restart the phone and repeat the procedure.

Ben78

Lyricist I

This issue seems to have been resolved with the release of an app update today.

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Danny13

Lyricist III

Same issue here...tried the reboot/factory reset several times. Tried restarting the phone. Tried a different SSID (2.4 vs 5GHz).

Still won’t register.

So I have one Roam that never lost connection after the new app update but the other one disappeared and can’t add do I’m hosed.

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Danny13

Lyricist III

Further update,,,

I moved closer to my primary network mesh node, Failed

Tried to add on my iPad. Failed.

I sure wish I had a device with the old app. This new app is a mess.

This message is not helpful:

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Danny13

Lyricist III

Contacted support through the Chat option. It’s clear I was working with a Bot that apparently is not familiar with navigating the new app and gave up on me. I see no way to navigate to Settings > System > Network. That path is from the S2 (old) app.

So (again) this message is not helpful!

So here we are - an app that was prematurely rolled out - and poor support, A bad combination and I’m left with a orphan Roam.