Contributor I

Answered

Roam can’t add to system.

34 replies
7575 views

Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “
In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.
My system is A beam - wired connection,

2 one SL, a one and a play1 all in WiFi and have been running in this house a year now.
it kind of frustrating now.
Does anyone have any good ideas.

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M

McaloreAnswer

Lyricist I

Having the same problem with a Roam SL, bought it while on vacation and worked fine there. Now back home I want to add it to my home network, but registering it seems fails.

Had an older phone laying around (with iOS 15.8 that can’t run the new Sonos app) and using the old Sonos app I could finish the setup without issue.

Reading this made me remember how my wife always forgets to update the apps on her phone. Sure enough, she has the prior app (gold icon ver. 16.1) on her phone. I went through the steps to add the speaker, and it successfully complete.

The problem is 100% the new app. EDIT: now that the Roam speaker was added, I tried to use the new app (on my phone) to “add a stereo pair.” Immediately failed. Picked up the wife’s phone to pair the stereo Roam speakers and completed flawlessly. This new app is a flippin nightmare.

R

Rndmm

Lyricist I

Hi!

I have exactly the same issue, except I only have Beam (2nd gen.) setup and running.
Tried everything from factory reset, phone shutdown, app re-install, internet restart… nothing works.

R

Random3823

Lyricist I

Having the same problem with a Roam SL, bought it while on vacation and worked fine there. Now back home I want to add it to my home network, but registering it seems fails.

P

Pepperony

Lyricist I

Same problem here I’m at a loss

D

DavidC9

Lyricist I

Have this issue as well. Can’t believe it is so poorly designed that you can’t do a bluetooth connection prior to connecting to wifi. Will know better than to purchase anything from sonos in the future

R

Random3823

Lyricist I

Having the same problem with a Roam SL, bought it while on vacation and worked fine there. Now back home I want to add it to my home network, but registering it seems fails.

Had an older phone laying around (with iOS 15.8 that can’t run the new Sonos app) and using the old Sonos app I could finish the setup without issue.

B

Bradcarman

Contributor I

Ok I have the same issue, just got a new Sonos Roam SL, can’t add it no matter what. So I think that it must be the app. Is there any chance that Sonos will fix the problem?

M

Mcalore

Lyricist I

Same here. Sonos Roam with new Sonos app for iOS.

buzz

Grand Maestro

Have this issue as well. Can’t believe it is so poorly designed that you can’t do a bluetooth connection prior to connecting to wifi. Will know better than to purchase anything from sonos in the future

This has been a characteristic of Rome since it was first delivered. After initial setup, which requires a WiFi connection, Roam can be used as a Bluetooth speaker.

M

McaloreAnswer

Lyricist I

Having the same problem with a Roam SL, bought it while on vacation and worked fine there. Now back home I want to add it to my home network, but registering it seems fails.

Had an older phone laying around (with iOS 15.8 that can’t run the new Sonos app) and using the old Sonos app I could finish the setup without issue.

Reading this made me remember how my wife always forgets to update the apps on her phone. Sure enough, she has the prior app (gold icon ver. 16.1) on her phone. I went through the steps to add the speaker, and it successfully complete.

The problem is 100% the new app. EDIT: now that the Roam speaker was added, I tried to use the new app (on my phone) to “add a stereo pair.” Immediately failed. Picked up the wife’s phone to pair the stereo Roam speakers and completed flawlessly. This new app is a flippin nightmare.

buzz

Grand Maestro

Be sure to disable automatic updates in her SONOS controller and disable Automatic Updates in her phone’s Apple Store settings.

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