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Loyalty eroded
Contributor I
May 27, 2025

roam bricked. orange light only

  • May 27, 2025
  • 14 replies
  • 702 views

I have a home full of Sonos. Have had them since 2008. For the past five years or more, the app and products have gotten less reliable and glitchy. Now, I can add to the list the orange light brick of a Roam. I’m not going to call support or attempt to get a new one. Other attempts at support have resulted in zero meaningful help. Once in every room. I’m now not replace defective Sonos products. Totally disappointed. I’ve been loyal, now feeling scammed with crappy products and service. Once I used to recommend Sonos, now… I just for each one to fail before moving onto to another brand   Roam bricked. Move glitches. App randomly plays, stops, plays. A totally unreliable experience all around. Sad

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14 replies

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nik9669a
Senior Virtuoso
May 28, 2025

When does Sonos admit the product is deficient and defective? When does Sonos admit they have allowed the product quality, from the hardware to the software, to become mediocre? Why would I want to continue to update or add to a whole home solution that is trending downward? And no, it’s not my WiFi or internet. I replaced my glitching sound bar and home theater set up with a Bose system. Zero glitching. Do I replace this Roam with another roam or get a Bose sound link or something else? But endlessly asking questions and troubleshooting is rude at this point. 


And yet you’ve asked four questions in this post. Should we consider them rhetorical or do you want answers to these questions? 

Loyalty erodedAuthor
Contributor I
May 28, 2025

Sure..,Answer them. 

nik9669a
Senior Virtuoso
May 28, 2025

 

Sure..,Answer them. 

The first two are directed at Sonos. The third is posed to yourself.
For the final one: since you’ve lost faith in Sonos, seeking a replacement manufacturer is not unreasonable. Whilst my system is proving reliable and I am free from the issues you describe, I have no absolute reason not to switch at some point in the future, though I currently have no plans to do so. And, I still remember a few years back when Bose dropped support for a product range when they introduced their new system, so I personally would be hesitant to go the Bose route (plus I prefer the Sonos sound to that of Bose). But I still review the market from time to time, and look at alternative multi-room systems just out of personal interest. 
Good luck though, in your decision-making! I hope you enjoy whatever you go for. 

Loyalty erodedAuthor
Contributor I
May 28, 2025

Reading up on Yamaha and Addon. Seems like the market is continuing to grow, advance. And yes, Bose isn’t awesome either. :-)

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